I have Widows10 Laptop,Excel 2016 and Word 2016 does not work

Gary Johnson 0 Reputation points
2026-09-24T22:37:48.0533333+00:00

I have Widows10 Laptop. Excel 2016 and Word 2016 does not work . Its like all of a sudden the excel and word 2016 just disappeared. Can not find it anywhere in the computer this is very strange !!!! . No unusual problems with laptop recently.

Windows for home | Windows 10 | Apps

2 answers

Sort by: Most helpful
  1. EmilyS_726 30,260 Reputation points Volunteer Moderator
    2026-09-27T02:49:30.9433333+00:00

    This is due to a recent update and it is a known issue: https://support.microsoft.com/en-us/servicing/os/microsoft-365/kb5002907-optional-update-for-out-of-date-microsoft-365-apps-installations

    If Office was removed entirely, Microsoft says to download and reinstall the purchased Office product.

    Was this answer helpful?

    0 comments No comments

  2. Hendrix-V 19,485 Reputation points Microsoft External Staff Moderator
    2026-09-25T03:32:15.13+00:00

    Hi Gary Johnson,

    Since Word 2016 and Excel 2016 seem to have disappeared unexpectedly, it would be helpful to first confirm whether Office is still installed on the device or if only the shortcuts are missing.

    Please check the following:

    1. Press Windows + R, type appwiz.cpl and press Enter.
    2. Look for Microsoft Office 2016 in the list of installed programs.
    3. If Office is listed, let us know whether you can launch Word or Excel directly from:
      • C:\Program Files\Microsoft Office\root\Office16
      • or C:\Program Files (x86)\Microsoft Office\Office16
    4. If Office is not listed, please let us know whether any recent changes were made to the PC, such as a cleanup utility, antivirus action, system restore, or Windows update.

    This information will help determine whether the Office installation has been removed or if the application shortcuts are simply no longer available.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Was this answer helpful?


Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.