Repetitive notifications, which continue even after I do what you ask

Question

Repetitive notifications, which continue even after I do what you ask

marcusmembrane 45

Microsoft keeps sending me notifications to check my recovery password, even after I've done it. Then, there's no way to stop them. So, stop!

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2 answers

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Answer 1

Vikki-T 11,350 Microsoft External Staff Moderator

Hi marcusmembrane,

I can understand how frustrating it is to keep receiving the same reminder after you have already completed the requested step.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

Before disabling the notification, could you please share the exact wording shown and let me know where it appears, for example in the Windows notification area, during startup, or inside your Microsoft account? If possible, please include a screenshot with any personal information and recovery keys hidden.

In the meantime, when the notification appears, open it and check which app or Windows component is listed as the sender. You can also go to Settings > System > Notifications & actions and look under Get notifications from these senders to identify the source. I would not recommend turning off all notifications yet, as this may hide other important Windows or account security alerts.

If the message specifically mentions a BitLocker recovery key, please first confirm that the key is safely backed up before changing any related settings. Once I know the exact notification source and wording, we can provide more targeted steps to stop the repeated prompt. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vikki-T 11,350 Reputation points Microsoft External Staff Moderator

2026-09-25T13:17:13.5566667+00:00

Hi marcusmembrane,

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.
marcusmembrane 45 Reputation points

2026-09-25T13:24:29.38+00:00

I tried canceling notifications, but I'm continuing to get this irritating notification thst won't stop.
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator

2026-09-26T10:02:52.72+00:00

Hi marcusmembrane,

Thank you for trying that and for letting me know. If the notification continues after you have disabled it, the underlying Windows component may still be generating the reminder, so simply turning off notifications may not address the cause.

Could you please take a screenshot of the notification the next time it appears, or copy its exact wording here? Please also let me know whether it appears after signing in to Windows, in the notification area, or when starting the computer.

Before sharing a screenshot, please hide any email address, recovery code, recovery key, or other personal information. Once the exact message and its source are known, it will be easier to determine why it keeps returning and provide the appropriate steps. Thank you so much for your cooperation.
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator

2026-09-29T10:35:40.9166667+00:00

Hi marcusmembrane,

If you still have further concerns, please feel free to let me know.
marcusmembrane 45 Reputation points

2026-09-29T11:01:10.65+00:00

This problem still is occurring. It happens every time I start my computer.
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator

2026-09-30T13:46:09.57+00:00

Hi marcusmembrane,

Thank you for confirming that. Knowing that the notification appears every time you start the computer helps narrow this down.

Since it is being triggered at startup, I would like to identify exactly what is generating it before suggesting any further changes. The next time it appears, could you please take a screenshot of the notification, or share its exact wording? Also, please let me know whether it appears before you sign in to Windows or after you reach the desktop.

Before posting a screenshot, please make sure to hide any email address, recovery code, recovery key, or other personal information.

That information should help us determine what is triggering the reminder rather than simply hiding the notification.
marcusmembrane 45 Reputation points

2026-09-30T14:07:59.1366667+00:00

Always comes on after I open Outlook and go into an email.
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator

2026-10-01T10:30:51.3166667+00:00

Hi marcusmembrane,

Thank you for clarifying. Since the notification appears only after you open Outlook and select an email, it seems to be triggered within Outlook rather than directly by Windows startup.

Could you please share a screenshot of the notification or copy its exact wording the next time it appears? Also, does it happen when you open any email, or only a particular message? Please let me know whether you are using new Outlook, classic Outlook, or Outlook in a web browser.

Before posting a screenshot, please hide your email address, recovery information, and any other personal details. These details will help identify whether the prompt is related to Outlook sign-in, the email account, or a specific message.
marcusmembrane 45 Reputation points

2026-10-01T10:38:47.99+00:00

Here you go. It comes up every time I start-up my computer, and after I go into Outlook, open an email (Like yours, in this case), then exit. I don't know which form of Outlook I'm using.
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator

2026-10-01T10:50:15.2733333+00:00

For your privacy and security, I have covered the personal information included in your post. Please avoid sharing any personal or sensitive information publicly, such as serial numbers, order details, email addresses, phone numbers, or case-related information.

Hi marcusmembrane,

Thank you for the screenshot. This confirms that the pop-up is a Microsoft account security reminder asking you to review or add an up-to-date recovery method. It is not being generated by the individual email you open.

Instead of selecting Not now, please select Review recovery method and verify that you have access to the recovery email address or phone number listed. For additional safety, you can open your Microsoft account security settings directly at Microsoft account Advanced security options, then add or update a sign-in verification method.

If the recovery information is already correct but the reminder still returns afterward, please let me know. Thank you so much for your cooperation.
marcusmembrane 45 Reputation points

2026-10-01T10:52:56.2033333+00:00

I've done that several times. That's why I contacted you. The notification won't stop.
Vikki-T 11,350 Reputation points Microsoft External Staff Moderator

2026-10-01T12:46:12.3733333+00:00

Hi marcusmembrane,

Thank you for clarifying, and I understand that you have already reviewed your recovery method several times. I do not want to ask you to repeat the same step again.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

Since your recovery information has already been reviewed but the prompt continues to return, I recommend contacting Microsoft Support so they can help investigate why the account security reminder keeps reappearing.

You can contact Microsoft Support here: Contact Microsoft Support.

When contacting them, please mention that you have already completed the Review recovery method process multiple times, but the “Keep access to your account with a recovery method” prompt continues to appear.

If the Support Assistant appears, you can enter “I need to speak with a live support agent” and follow the available options to reach an agent. Thank you so much for your cooperation.

Answer 2

To stop the repeated notifications, turn off the notification source that is generating them.

In Windows, open Start > Settings > System > Notifications.
Turn Notifications Off to stop all notifications, or find the specific app under Notifications from apps and other senders and turn that app Off.
If the notifications are appearing in Microsoft Edge from a website, open Edge > Settings and more > Settings > Privacy, search, and services > Site permissions > All sites.
Select the website, find Notifications, and set it to Block.
If the notifications are from Outlook.com, go to Settings > General > Notifications and turn the Mail or Calendar toggle Off.
If the notifications are from Microsoft Authenticator, check whether the phone is in Do Not Disturb or Quiet mode, and verify the app’s notification settings on the phone.

If these are Microsoft account security prompts related to sign-in or recovery, support agents cannot change account details or send password reset links. If the prompts continue and the source is not clear, use the Sign-in helper or Contact Microsoft Support.

References: