(HID) TOUCH SCREEN

Deimos 0 Reputation points
2026-09-24T02:54:17.8066667+00:00

I have an HP ENVY convertible style laptop; I temporarily installed a Wacom tablet and made some changes to the settings to allow me to use is as directed by the software. After I removed the Wacom tablet, I lost functions of the touch screen on my laptop.

I have tried several methods to restore the HID Touch screen including a Factory Reset and have been unsuccessful, I even reached out to a small computer repair tech who could not restore the software.

Can you please help?

Windows for home | Windows 10 | Devices and drivers
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  1. AI answer

    2026-09-24T02:54:32.09+00:00

    Try this in order:

    1. Restart the laptop.
    2. Check Windows Update and install all updates, including optional updates:
      • Right-click Start > Settings > Update & Security > Windows Update > Advanced options.
      • Turn on Receive updates for other Microsoft products when you update Windows.
      • Go back to Windows Update and select Check for updates.
      • If View optional updates appears, open it, select all optional updates, and choose Download and install.
      • Restart the laptop after updates finish, even if Windows does not require it.
    3. Check whether the touchscreen device is disabled:
      • Right-click Start and select Device Manager.
      • Expand Human Interface Devices.
      • Right-click HID-compliant touch screen and select Enable device.
      • If there are multiple HID-compliant touch screen entries, repeat for each one.
    4. If the touchscreen entry is present but touch still does not work, disable it and then enable it again from Device Manager.
    5. If HID-compliant touch screen is missing entirely, scan for hardware changes in Device Manager. If it still does not return, perform a hard power cycle by holding the power button for 30 seconds to force hardware re-enumeration.
    6. If the device remains missing after that, check whether the touchscreen is recognized in BIOS/UEFI and reinstall the manufacturer’s official chipset and serial I/O drivers.
    7. If touch still does not work after updates and these checks, contact the device manufacturer.

    Since a factory reset already did not restore touch, focus first on Device Manager, Windows Update including optional updates, and the hard power cycle rather than repeating reset steps.

    References:

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  2. Emma1-N 13,430 Reputation points Microsoft External Staff Moderator
    2026-09-24T07:56:56.46+00:00

    Welcome Deimos,

    Thanks for reaching out to Microsoft Q&A Forum. I understand that your HP ENVY touchscreen stopped working after using and later removing a Wacom tablet, and that the issue persists even after a factory reset.

    Before proceeding, could you please clarify:

    • Is the HID-compliant touch screen entry currently missing from Device Manager, or is it listed but not functioning?
    • Does the touchscreen work in the BIOS/UEFI environment, or only fail after Windows starts?

    In the meantime, you can try these steps:

    Option 1: Remove any remaining Wacom software and drivers

    • Open Settings > Apps and uninstall all Wacom-related software
    • Restart the device

    Option 2: Check for hidden or disabled HID devices

    • Open Device Manager
    • Select View > Show hidden devices
    • Expand Human Interface Devices
    • If any touchscreen or HID device appears dimmed, uninstall it
    • Select Action > Scan for hardware changes

    Option 3: Run the Hardware and Devices troubleshooter

    • Open Command Prompt as Administrator
    • Run: msdt.exe`` ``-id`` ``DeviceDiagnostic
    • Complete the wizard and apply any suggested fixes

    Option 4: Check whether the touchscreen service is being detected by Windows.

    • Open Device Manager
    • From the View menu, select Devices by connection
    • Look for any device with a warning icon under Human Interface Devices or Sensor-related categories

    If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".    

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