Issue linking PSN with Microsoft Account

Question

Issue linking PSN with Microsoft Account

Stevo 5

Having recently bough Halo for the PS5, I load the game and follow all the steps correctly to link my Microsoft account to my PSN account. Each time it will state that I am logged in to Halo as my gamertag but immediately after it brings up a window saying 'LOGIN FAILED Additional sign-in is required. Make sure your account isn't active on another device, then try again CONFIRM.

I have tried linking it both through my mobile phone using the QR code and also directly following the Playstation links via pressing the L3 button.

The cycle above just keeps repeating itself.

I am not aware my account is active on any other devices and therefore do not understand why this message is coming up.

I am also aware that there have been numerous reports online for this issue and each response I have read does not apply to me as they will not work.

I find this very poor and also infuriating that I have spent £50 to play a game I have been looking forward to, only to find that because of a simple linking issue, I cannot!!!I also find it very poor that there is no option to speak to someone in person about the matter, only being able to deal with an AI led that cannot answer my predicament.

Can this be sorted please. I am happy to provide my details over a secure path if required but I just want to be able to play a game I have forked out for.......c'mon Microsoft, sort it please?!

And what and why do I need a tag.....CAN I NOT JUST SPEAK TO SOMEONE......PLEASE?

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2 answers

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Answer 1

CHESTER FIELD-WOLFS 0

I have the same question as above. The only difference is mines for forza horizon 5

Alex-L 12,740 Reputation points Microsoft External Staff Moderator

2026-09-14T13:55:28.1233333+00:00

Hi CHESTER FIELD-WOLFS

If you're seeing the same error in Forza Horizon 5, it's likely related to Microsoft account authentication or account linking rather than the game itself. As this is a public forum, no one here can access or modify your Microsoft account or linked accounts. If the issue persists, please contact Forza Support directly for account-specific assistance.

Answer 2

Alex-L 12,740 Microsoft External Staff Moderator

Hi Stevo

Sorry you're experiencing this. Since the Microsoft account appears to sign in and display the correct gamertag before failing, the issue may be occurring after the account-linking process completes rather than during sign-in itself.

Please verify that your Microsoft account has an Xbox profile/gamertag and isn't already linked to a different PSN account. Microsoft account linking for Halo is covered here: Halo Account Linking Support.

If the sign-in loop continues, I recommend contacting Halo Support directly, as forum members cannot access or reset account-linking records or investigate backend authentication issues. Submit a Halo Support Ticket.

Hope you'll get this sorted out!

Stevo 5 Reputation points

2026-09-17T09:43:33.2233333+00:00

Thanks to those that offered the help but unfortunately nothing worked. I even set a brand new Microsoft / XBox account up, and this didn’t work either.

I’d like to put a personal thanks out to the giant company that is Microsoft for you incredible lack of accessibility for help in matters such as these (ie having a person at the end of a phone would be a start).

My update is that I have returned the game for a refund on the grounds it is unplayable and will not be recommending it to others. Shame, as this was probably my most eagerly awaited titles on PS5, so again, thank you Microsoft and your linking system for dashing my hopes on that front also.

Amazingly I did buy Gears of War and have happily been playing that so I don’t understand the big issue of linking with Halo, but hey, damage done, I’ll take my custom elsewhere,