Click to Do not updating/not working

Question

Click to Do not updating/not working

Paras Sharma 5

Unable to use Click to Do, every time I start it. It displays 'couldn't update Click to Do, Click to Do needs a few more updates before it is ready to use". Left my laptop running for a few hours, tried using it to no avail. Rebooted it, didn't work. I thought maybe my wifi was tweaking, that wasn't it. Thought I forgot an update that wasn't it either. Clicking retry flashes a similar dialogue box for a millisecond which says we are getting a few things ready for Click to Do. Please keep you PC connected to the Internet and Check back soon. I review a lot of docs so click to do is really essential to my day-to-day.

any ideas as to what can fix this?
oh My Device is a Galaxy Book 5 Pro, 10 months old and it has all the requirements needed for click to do.

mt 10 Reputation points

2026-09-21T13:12:14.7933333+00:00

So it all ends with a 'stupid' suggestion from the moderator, who is also trying to fix the problem (the same problem I have), and then it all goes silent? Very useful.

I knew I should have known better.

Every time I check this place out I end end finding the answer I need... SOMEWHERE ELSE.

I really should have learnt by now. Sheesh.

2 answers

Your answer

mt 10 Reputation points

2026-09-21T13:12:14.7933333+00:00

So it all ends with a 'stupid' suggestion from the moderator, who is also trying to fix the problem (the same problem I have), and then it all goes silent? Very useful.

I knew I should have known better.

Every time I check this place out I end end finding the answer I need... SOMEWHERE ELSE.

I really should have learnt by now. Sheesh.

Answer 1

day atlant 10

I went back and forth with both chatgpt and claude for a few hours and they were not able to diagnose the issue but here is what I tried:

The error shown in Settings is:

"Couldn't update Click to Do. Click to Do needs a few more updates before it's ready to use."

The Click to Do entry in Settings shows 0 bytes, and the Repair/Reset options are unavailable.

I have checked the following:

Get-AppxPackage *ClickToDo* -AllUsers → no package returned.
Get-WindowsCapability -Online | Where-Object {$_.Name -match "Recall|Click"} → no results.
MicrosoftWindows.Client.CoreAI is installed and reports:
- Version: 1000.26100.9457.0
  - Status: Ok
  1. ClickToDo.exe exists at: C:\Windows\SystemApps\MicrosoftWindows.Client.CoreAI_cw5n1h2txyewy\ClickToDo.exe
  2. ClickToDo.exe version:
    - FileVersion: 2606.25000.0.0
      - ProductVersion: 2606.25000.0.0
        
        Company: Microsoft Corporation
        
        The Click to Do scheduled tasks exist:
        
        ModelCachingIdle
        
        ModelCachingLimit
        
        ModelCachingUpdate
        
        ModelCachingUpdate is enabled and runs as SYSTEM. Its last run was on September 19, 2026.
        
        The scheduled task uses COM handler CLSID: {60518D03-5471-420C-8CD8-8C3E7684CDF5}
        
        The COM handler is correctly registered as: Click to Do model task handler
        
        The handler uses: %systemroot%\system32\ShellConfigTask.dll
        
        ShellConfigTask.dll exists, is 327680 bytes, and has a valid Microsoft signature.
        
        No WindowsAI/Operational event log is present.
        
        No obvious WindowsAI policy keys were found under: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\WindowsAI or the corresponding HKCU path.
        
        The installed Windows updates reported by Get-HotFix are:
        
        KB5129195
        
        KB5126052
        
        KB5124007
        
        KB5120997
        
        KB5054156
        
        No separate Click to Do/AI KB appeared in the Get-HotFix list.
        
        I also checked for a Delivery Optimization event log, but Microsoft-Windows-DeliveryOptimization/Operational does not exist on this installation.

At this point, the Windows component, executable, scheduled tasks, COM registration, and system DLL all appear to be present and valid, but Click to Do still reports that it needs additional updates.

My guess is Microsoft fucked up with one of their recent updates and made this tool incompatible with this version.

Eamon 5 Reputation points

2026-10-02T01:59:10.16+00:00

I have the problem and I think it's related to recall because click to do uses the recall engine. Try opening recall if you can't access snapshots then it's the same problem I have and likely a bad Microsoft update.
mt 10 Reputation points

2026-10-02T08:50:17.96+00:00

I'm pretty certain this is the root cause of the problem.

I disabled recall about two minutes after it was first installed on my machine, but Clicktodo has worked for ages - until about a month or two ago.

I tried pretty much all of the obscure commands etc with no success - like everyone else.

And yesterday I installed the latest windows update - 26H2

Clicktodo now works.

All previous updates after the update which surely must have borked Clicktodo in the first place had no effect, nor anything else I tried, mainly the stuff in this thread.

And thanks to Eamon's post above, which I was notified about this morning, after I did the 26H2 update last night, I now can use it again. Without that post I might never have discovered it was now working, because I'd basically given up on it.

I wonder if MS will bother to investigate this and supply a fix to those who don't want to upgrade to 26H2 for whatever reason.
Eamon 5 Reputation points

2026-10-02T21:49:12.2766667+00:00

@mt I guess you're welcome 🤗. I just manually applied the 26H2 enablement package and both recall and click to do started working!

It didn't immediately start working but once I tried click to do that infamous banner popped up and said it's "getting a few things ready for Click to Do" but it should start work after a few minutes later.

So 26H2 is just an enablement update, so the fix is already there from previous updates but is not enabled until you install it.

So they borked it with a prior update then fixed it but decided to make everyone wait a few months just for fun 😡.

For anyone that hasn't gotten the 26H2 enablement package in Windows Update, you can manually install it, it's only a around 175 KB using the links below, but make sure you have the following updated:

"Prerequisites

Before updating to Windows 11, version 26H2 using this enablement package, you must be running Windows 11, version 24H2 or Windows 11, version 25H2. You must have the following prerequisite installed before applying this update:

September 22, 2026—KB5124010 (OS Builds 26100.9546) Preview or a later cumulative update"

Download Enablement Package (KB5121794) for AMD and Intel (x64)

Or

Download Enablement Package (KB5121794) for ARM64

Also you're right, the moderators here are useless and only know how to give generic troubleshooting steps that 99% don't work.
mt 10 Reputation points

2026-10-02T22:04:13.6633333+00:00

26H2 was the longest download I think I've ever experienced - maybe because I was on 25H2?

Anyway, your understanding of this is a million miles away from mine!

But also your experience was a bit different to mine in that Clicktodo just worked immediately for me. Maybe I should check if Recall was installed behind my back...
Eamon 5 Reputation points

2026-10-02T22:20:34.4366667+00:00

IDK, as soon as the update finished and I restarted I tried click to do. Then that banner came up and my heart sank a bit, maybe I just didn't give it enough time after the update to get setup.

Regarding your long update, the full 26H2 update is actually huge around 5 GB but is usually preinstalled by Windows Update as KB5124010 and once they want to enable 26H2, they flip a switch with a tiny update. So you must not have had KB5124010 update installed yet.

I'm just glad it's fixed, a lot of time I won't get back, sadly trying to troubleshoot. I was about to factory reset Windows, thankfully I didn't!
mt 10 Reputation points

2026-10-02T22:55:09.79+00:00

Ah, there was a very small update that I put off for a few days - I didn't want to endure a reboot. Then 26H2 arrived so I thought I'd just do that (at a convenient time). Actually 26H2 took so long I thought I may as well click on that while I was waiting. I imagine you can guess the rest!

But, a Windows reinstall? I actually had to do that a few months ago due to my C drive getting completely corrupted. ALL partitions gone. I'm sure you understand the implications of that.

It involved a hell of a lot of learning to actually discover how to proceed from that sorry state, but even after I eventually got a new install working I then had to set it all up. It took an absolute age, but after getting all the apps installed I then had to reproduce the myriad of program settings. It took weeks. And actually months until I actually felt that I had covered all the bases, or at least most that I could be bothered with after all that time and effort. And I count myself very fortunate that the vast majority of my work and data was on the D drive...

Yes, I had images of both drives, but they proved useless in getting out of that hole 😡.

But even without all that, configuring Windows itself to get it to be an acceptable experience I find a massive job.

Answer 2

Emma1-N 13,320 Microsoft External Staff Moderator

Hello Paras Sharma,

Thank you for providing the details. Since your Galaxy Book 5 Pro meets the hardware requirements and Windows Update is already reporting that the PC is fully up to date, I would like to narrow this down a little further.

Could you please confirm the following:

Are you signed in with a personal Microsoft account or a work/school account?
Which Windows 11 version are you running? Press Windows + R, type winver, and share the version shown.
Under Settings > Windows Update > Update history, do you see any recent failed updates?
Have you already tried opening Microsoft Store > Library > Get updates and allowing any available app updates to install?

In the meantime, please try these quick checks:

Open Microsoft Store > Library and select Get updates
Open Settings > Windows Update and select Check for updates, then install all available updates, including optional updates.
Restart the PC after all updates finish, even if Windows does not specifically request a restart.
Try launching Click to Do again after the restart.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

tomasznazarenko 5 Reputation points

2026-09-05T16:32:57.28+00:00

This does not help. I get the same error as the OP.
Emma1-N 13,320 Reputation points Microsoft External Staff Moderator

2026-09-08T04:21:31.39+00:00
Hello tomasznazarenko,

Since the issue persists after rebooting and waiting for updates, let's check whether the Click to Do package itself is stuck during installation.

Open Settings > Apps > Installed apps

In the search box, type Click to Do

If Click to Do appears, select the ⋯ menu next to it, choose Advanced options, then click Repair

If Repair does not help, return to the same page and click Reset

Restart the PC and test Click to Do again
Emma1-N 13,320 Reputation points Microsoft External Staff Moderator

2026-09-08T04:21:49.9433333+00:00

Hello Paras Sharma,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
St La 15 Reputation points

2026-09-16T09:15:15.5233333+00:00

@Emma1-N Click to Do does not appear in that list. It's part of the system. Maybe double check stuff before posting.
Russel Brad 5 Reputation points

2026-09-19T12:33:43.4966667+00:00

my main question, who the hell is working in Microsoft? what brainless creature create this rubbish? nothing is working properly, always some fucking problems with this Microsoft apps. and those idiots advising to fix without even knowing what they are advising is another story!
day atlant 10 Reputation points

2026-09-19T20:16:42.9466667+00:00

Just pure stupidity, suggesting to search in installed apps while Click to do isn't even an actual app?