Additional features, settings, or issues not covered by specific Microsoft Teams categories
Hi @Tina M. Pruitt,
Thank you for reaching out regarding the Planner app not appearing in Microsoft Teams.
Based on my research, this behavior appears to be related to a known service issue currently listed in the Microsoft 365 admin center under Service health, with Issue ID TM1261085. This advisory indicates that some users may be unable to view the Planner app in Microsoft Teams, and the issue is currently under investigation by Microsoft. For reference: Service health - Microsoft 365 admin center
Note: Access is limited to Microsoft 365 Global Administrator. Please contact your IT admin if you don’t have access.
According to the advisory, while the backend team continues investigating the root cause, the recommended temporary workaround is having your admin update the Planner assignment setting in the Teams admin center (after clearing the Teams cache and resetting sign‑in) by searching for Planner > Users and groups > Edit availability > Everyone.
Additionally, it is recommended that your admin report the issue directly from the Microsoft 365 admin center by going to Service health - Microsoft 365 admin center. Submitting reports helps Microsoft better assess the impact and prioritize remediation.
As many community members may not yet be aware of it, if you found this information helpful, please consider marking the reply as “Accept Answer.” This helps surface the post so others experiencing the same issue can find it more easily.
Thank you again for being part of the Microsoft Q&A community. If you have any further questions or updates, feel free to reply here. I’ll be happy to assist further.
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