I want to cancel my OneDrive subscription and stop charges.

Sirintra Uengtrakul 0 Reputation points
2026-03-18T08:06:12.3066667+00:00

I am unable to cancel my subscription through my account despite trying all available methods.

I kindly request that you cancel the subscription on your end and stop any future charges immediately.

Please confirm once the cancellation has been completed.

Thank you.

Microsoft 365 and Office | OneDrive | Other | Windows

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Answer recommended by moderator
DaveM121 937K Reputation points Independent Advisor
2026-03-18T08:40:49.3033333+00:00

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find the subscription and cancel it.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

2

If you are still unable to cancel the subscription, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

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  1. Zulma Violeta Serrano Cora 0 Reputation points
    2026-09-28T17:53:05.3933333+00:00

    I WANT TO CANCEL THE SUBSCRIPTION

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  2. AI answer

    2026-03-18T08:06:24.2933333+00:00

    Cancellation of subscriptions cannot be performed.

    To cancel a OneDrive (or other Microsoft) subscription and stop future charges, follow these steps:

    1. Go to the Subscriptions page: https://account.microsoft.com/services and sign in with the same Microsoft account used to purchase the subscription.
    2. Under Services & subscriptions, locate the OneDrive or other subscription to cancel and select Manage.
      • If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire on the date shown and no further charges will occur.
    3. On the subscription details page, select Cancel (or Upgrade or Cancel / Cancel subscription, depending on what is shown).
    4. Scroll through and follow the on-screen instructions to complete cancellation.

    Important points:

    • Cancellations must be more than 2 days before the billing date; otherwise, one more charge may appear. Check the subscription end date on the Subscriptions page.
    • If the subscription was purchased through Google Play or the Apple App Store, it must be canceled through their support, not through the Microsoft account.
    • If charges continue and the subscription cannot be found under the signed-in account, verify that the correct Microsoft account is being used, then investigate the charge using the Manage your payments page referenced in the billing support article.

    If eligible and needed, a refund can be requested after canceling by following the refund guidance in the referenced documentation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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