error message ms-contact-support link

Richard Grange 15 Reputation points
2026-02-16T12:58:07.7333333+00:00

i am unable to access microsoft support, i keep getting ms-contact-support link required

Windows for home | Windows 11 | Performance and system failures

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Paulo GM 74,140 Reputation points Independent Advisor
2026-02-16T13:41:52.9933333+00:00

Hi,

It looks like the Get Help app isn't installed. You should be able to fix this by installing it from the Microsoft Store. Here's a direct link to the app:

https://apps.microsoft.com/detail/9PKDZBMV1H3T?hl=en-us&gl=PH&ocid=pdpshare

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  1. AI answer

    2026-02-16T12:58:15.97+00:00

    If you are encountering an issue accessing Microsoft support and are receiving a message about needing an ms-contact-support link, it may be due to authentication issues or account verification requirements. To resolve this, ensure that you are signed in with the correct account that is associated with your support requests. You can access support by visiting the appropriate product support website for Azure, Office 365, or Dynamics, depending on your needs.

    If you continue to experience difficulties, consider reaching out through the Services Hub by signing in with your registered email address and using the Help option to contact support directly.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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