Teams randomly muting whilst using device inbuilt speakers

Question

Teams randomly muting whilst using device inbuilt speakers

Mari, Anthony 5

Some of our colleagues are experiencing issues with Teams randomly muting during Teams meetings, when they user their built in speakers on their HP laptop:

The themes seem to be:

new Win11 (on 24H2 / HP Elitebook laptop
using built in Speakers (drivers are up to date)
random muting whilst in a teams meeting.
On Latest Teams version

Any known fixes would be great to hear!

Tom Holt 0 Reputation points

2026-09-17T10:55:43.1266667+00:00

I am still having this issue having followed all the above steps
Ewen Lasalle 0 Reputation points

2026-10-06T18:44:17.06+00:00

Hello we are experiencing this as well HP EliteBook user has tried headset no change and it is random. Tried all three suggested methods no change

2 answers

Your answer

Tom Holt 0 Reputation points

2026-09-17T10:55:43.1266667+00:00

I am still having this issue having followed all the above steps
Ewen Lasalle 0 Reputation points

2026-10-06T18:44:17.06+00:00

Hello we are experiencing this as well HP EliteBook user has tried headset no change and it is random. Tried all three suggested methods no change

Answer 1

Dear @Mari, Anthony,

Thank you for reaching out to Microsoft Q&A forum.

I understand you're experiencing an unexpected issue with Teams, and after reviewing your concern, it seems you may be encountering a hardware-software conflict between the Windows 11 24H2 audio stack and HP's Bang & Olufsen / Realtek audio enhancement drivers. This conflict can cause the system’s "Intelligent Noise Cancellation" or "Voice Focus" features to incorrectly interpret quiet ambient noise, leading to random audio muting.

Please try the following steps to see if it resolves your issue:

1: Disable "Exclusive Mode" in Windows

Windows 11 24H2 has changed how it handles "Exclusive Mode," which allows apps like Teams to take total control of the hardware. This can cause the driver to "hiccup" and mute itself.

Go to Settings > System > Sound.
Scroll down to More sound settings (this opens the classic Control Panel view).
Right-click your Speakers and select Properties.
Go to the Advanced tab.
Uncheck "Allow applications to take exclusive control of this device."
Click Apply and restart Teams.

2: Turn off Teams "Noise Suppression"

Teams has its own AI-based noise suppression that can conflict with the built-in HP audio processing.

1. In Teams, click the three dots (…) next to your profile picture and select Settings.
2. Go to the Devices tab.
3. Locate Noise suppression and set it to Off.

Since the HP Elitebook already has hardware-level noise cancellation, running both features simultaneously often causes the random muting or “gate” issue.

User's image

3: Disable "Audio Enhancements" in HP Drivers

HP Elitebooks often come with "AI Noise Reduction" via the HP Wolf Security or HP Audio Control app.

Search your laptop for the myHP or HP Audio Control app.
Look for "Microphone/Speaker Noise Removal" and toggle it off.
Alternatively, go to Settings > System > Sound > Speakers and set Audio enhancements to Off.

I hope these steps help resolve the issue. Please follow them and let me know if the problem persists. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. Thank you for your patience and understanding. I'm looking forward to your reply.

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Kai-L 20,020 Reputation points Microsoft External Staff Moderator

2026-01-09T21:03:41.2233333+00:00

Dear @Mari, Anthony,

It has been a while and I am writing to see how things are going with this issue. If there’s anything else I can assist you with or if you need further clarification, please don’t hesitate to let me know, I’m here to help. Looking forward to hearing from you. Wishing you a great day ahead!
Mari, Anthony 5 Reputation points

2026-01-12T11:23:53.14+00:00

Hi Kai, just testing it with some more users - the user who we have been testing with - solution 1 worked but this didnt on others so no silver bullet as of yet.
Kai-L 20,020 Reputation points Microsoft External Staff Moderator

2026-01-13T21:59:36.5533333+00:00

Dear @Mari, Anthony,
Thank you so much for your update. I'm really glad to hear that Solution 1 worked for one user, though I understand it’s frustrating that it didn’t for the other. Have you been able to have other users try Solutions 2 and 3 that I provided? If so, I’d love to hear what the results were.

I really appreciate your patience and understanding as we work through this together. I’m here to help, and I look forward to hearing from you soon.

Answer 2

Since this is happening on multiple HP EliteBooks with Windows 11 24H2, and the drivers and Teams are already up to date, I’d look at the audio processing rather than just updating the driver again.

As a test, try disabling Audio Enhancements for the built-in speakers in Settings > System > Sound > Speakers, and also disable Exclusive Mode under More sound settings > Playback > Speakers > Properties > Advanced.

I’d also check the HP audio software, such as myHP or HP Audio Control, for any noise reduction or audio enhancement features and temporarily turn those off.

If the issue still happens, it would be useful to test whether it only affects the built-in speakers. If a headset or external USB audio device works normally in the same Teams meetings, that would point more toward the HP/Realtek audio processing path than Teams itself.