I accidentally subscribed twice

Question

I accidentally subscribed twice

Melisa Rostirolla 5

I accidentally subscribed twice, how do I get a refund.

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Answer recommended by moderator

EmilyS726 278.3K Independent Advisor

Please go to https://account.live.com

Sign into your Microsoft account. Then go to Subscriptions. Click on Manage for the subscription plan you want to cancel.

Then, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to get refund processed.

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2 additional answers

Answer 1

Joy Noble-Rollin 0

First let me tell you I am 85 years of age and only manage to do basic things on my computer. I would prefer to talk to someone. To my horror I am paying twice for Microsoft 365 Personal account. One - the full yearly amount and Two - monthly. I can hardly manage my finances as it is. I would wish to cancel the yearly subscription and continue to pay by monthly. Can you please help me.

Joy Noble-Rollin 0 Reputation points

2026-10-21T13:02:29.61+00:00

I am really sorry but I would like someone to do this for me. Is it possible I can speak to a human being
Stefan Blom 357.2K Reputation points MVP Volunteer Moderator

2026-10-21T14:27:13.29+00:00

@Joy Noble-Rollin

Unfortunately, since Q&A is a user-to-user forum, nobody here can assist you directly. Forum contributors do not have access to account or billing info.

Try the support chat. For details, see the reply from EmilyS726.

Note that this thread is ten months old. If you need to ask the community more questions, please use the Ask a question option which you will usually see at the top of the Q&A page (or, sometimes, you have to click the menu icon and then click Ask a question).

Good luck.

The current thread will be closed.

Answer 2

If you accidentally subscribed twice, you can request a refund for the duplicate subscription. Here are the steps you can follow:

Check your subscriptions: Log in to your account and review your active subscriptions to confirm that you have two subscriptions.
Contact support: Reach out to Microsoft support or your reseller partner to inquire about the refund process. Provide them with details of your duplicate subscriptions.
Submit your refund request: Follow the instructions provided by support to submit your refund request for the duplicate subscription. Make sure to include any necessary documentation or information they may require.

Keep in mind that refund eligibility may depend on how long ago you subscribed and the specific terms associated with your subscriptions.

References: