My computer has the latest update. Edition Windows 10 Home Version 22H2 Installed on ‎18/‎04/‎2024 OS Build 19045.6332 However, when I open settings to Enrol in Extended Security Updates, I get as far as signing into my Microsoft Account. See below: However, I then get into my account, but there are no prompts. All I get is encouragement to subscribe to Microsoft 365 etc and a list of my computers. But no prompt to Extend security updates. I've checked online, but I'm not getting the next window that is shown.

Same issue. "Something went wrong..." Been trying for 2 months. Chatted with Microsoft last week and the guy said relax, it will all be fixed by 14 Oct. Well, its 14 Oct and still the same. WHy isn't Microsoft doing anything or saying anything about this. Says I'm all ready to enroll. I have everything backed up. Please help

Hi John, Thanks for your reply. I'm not sure what you mean by the "ESU program offered on your PC" I open Settings Click on "Update & Security" Click on "Windows Update" I'm informed I'm "up to date" I click on "Enrol Now" I get this pop-up: I click on "Next" I get this pop-up: I click on "Sign into your account" I am then logged into my account, but there is no way I can see to enrol. All I get is my account page with info about my computers: See part screen shot below: I just don't know where to go from here?

Hi there, I have the same issue. I was elligible for the extended update but could not enroll. Is there a way to fix this?

Hi, good day! Have you seen the ESU program offered on your PC, specifically in the Update and Security settings or not yet? If yes, is that the error that appears after you click the "Enroll now" button?

I can't Enrol in Extended Security Updates

Richard Jayes 40

My computer has the latest update.

Edition Windows 10 Home

Version 22H2

Installed on ‎18/‎04/‎2024

OS Build 19045.6332

However, when I open settings to Enrol in Extended Security Updates, I get as far as signing into my Microsoft Account. See below:

User's image

However, I then get into my account, but there are no prompts. All I get is encouragement to subscribe to Microsoft 365 etc and a list of my computers. But no prompt to Extend security updates. I've checked online, but I'm not getting the next window that is shown.

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

john bankes 0 Reputation points

2025-10-12T20:54:35.44+00:00

Same issue here, I have done updates, signed out and back in, but every time I try to add this device for the free year of Extended Security Updates, it gives me the same error.
Sher Mose 0 Reputation points

2025-10-15T16:44:25.3+00:00

Had same issue, resolved it by restarting my laptop. After complete installation of last update, the link to enroll shows up on Windows Update page. However, it keeps on asking me to login to my account and fix something, there were no pop ups once login in to fix.

I restarted the laptop after several tries in this state. Once it restarted, navigated back to Windows update and click the link. This time didn't ask to log in to ms account but says you eligible for ESU, I clicked next and it registered my device for ESU. Think restarting reset and fixed the issue.

Prior restarting as well, I updated all browsers to latest and greatest. Hope this helps.

13 answers

JMTeal 10 Reputation points

2025-10-14T22:02:34.0033333+00:00

Same issue. "Something went wrong..." Been trying for 2 months. Chatted with Microsoft last week and the guy said relax, it will all be fixed by 14 Oct. Well, its 14 Oct and still the same. WHy isn't Microsoft doing anything or saying anything about this. Says I'm all ready to enroll. I have everything backed up. Please help
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3 people found this answer helpful.
John H. Rinka 5 Reputation points

2025-10-14T22:27:41.9233333+00:00

Same with me. I've been trying solid for almost 4 days to try and fix this issue. I'm now at 19045.6332 which microsoft's AI agent told me was the most recent and had fixes for the ESU issue. I've been trying everything: Update Troubleshooter, DISM, sfc, getting rid of the SoftwareDistribution and catroot2 folders. Nothing has seemed to help. On one Microsoft page, it said you would be able to enroll in ESU until next year at this time. I'm intending on doing it as soon as possible, but I can't open the Update & Settings page/pop-up to even get to see the ESU button. I have backed up everything using OneDrive and should get ESU free for doing that. I login to my account and hoped I could at least click on something there to buy it. I see nothing. As a Software Test Engineer who's done tons of upgrade testing at major corporations, this is a load of crappy, crap, crap.

BlueBliss-3696 40 Reputation points

2025-10-15T03:39:57.6933333+00:00

I heartily agree

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Richard Jayes 40 Reputation points

2025-09-17T08:14:28.2466667+00:00

Hi John,

Thanks for your reply. I'm not sure what you mean by the "ESU program offered on your PC"

I open Settings

Click on "Update & Security"

Click on "Windows Update"

I'm informed I'm "up to date"

I click on "Enrol Now"

I get this pop-up:

I click on "Next"

I get this pop-up:

I click on "Sign into your account"

I am then logged into my account, but there is no way I can see to enrol. All I get is my account page with info about my computers: See part screen shot below:

I just don't know where to go from here?
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3 people found this answer helpful.
Neil D 34,350 Reputation points Volunteer Moderator

2025-09-17T19:03:25.1166667+00:00

You need to be signed in to windows using your Microsoft account and be an administrator user.

Do you sign-in to windows using your Microsoft account?

Peedee7556 0 Reputation points

2025-09-25T20:51:53.9833333+00:00

I'm signed into windows and I am the administrator, but I still get the same stuff this guy is getting.

Will C 0 Reputation points

2025-10-07T17:14:00.68+00:00

I'm getting the same problem exactly. I assume I'm an administrator, this is my own PC, how can I check?

David Witteried 5 Reputation points

2025-10-10T23:47:10.59+00:00

Same issue for me too.

vic fowler 0 Reputation points

2025-10-13T18:55:15.84+00:00

I have the same check my MS account and follow prompts, there are no prompts to follow. I need help to solve this soon.
GG 10 Reputation points

2025-10-06T04:07:41.2333333+00:00

Hi there,

I have the same issue. I was elligible for the extended update but could not enroll. Is there a way to fix this?
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2 people found this answer helpful.
mradf 0 Reputation points

2025-10-06T23:02:24.1466667+00:00

I got the same result as GG. "Something went wrong..." Ugh. EDITED 10.07.25 I tried again today and was successful. The first message was that my Microsoft account was enrolled and to add the device, so I clicked that button and got another message that my device was enrolled. Don't ask, I don't know lol. Just bought (free) some time until I find a new computer that meets my needs at a good sale price.

MO 10 Reputation points

2025-10-07T10:00:31.5866667+00:00

Same issue here. What do we do to fix it? Thanks

rp 10 Reputation points

2025-10-08T18:20:09.2233333+00:00

Same issue for me too. Got to the last window and clicked enroll, and then got the above message "Something went wrong". What now?

BOCCA 0 Reputation points

2025-10-09T21:00:11.4066667+00:00

I have the same problem. My laptop was enrolled but I reinstalled Windows 10 and now I cannot enrol again.

Richard Richard 5 Reputation points

2025-10-10T22:54:21.73+00:00

Something went wrong we can not enroll you right now, like above is exactly what im getting too.. I really do not want to move to Windows 11 at all, i would start a fresh with Linux first..

john bankes 0 Reputation points

2025-10-12T21:11:36.24+00:00

I have the same issue, I try to add the device eligible and it gives me the same error.

JMTeal 10 Reputation points

2025-10-15T12:59:57.87+00:00

same as GG

James Hamilton 0 Reputation points

2025-10-17T00:42:24.48+00:00

Same problem here. Hope Microsoft gets this fixed.

Meir Shabat 0 Reputation points

2025-10-18T07:06:53.61+00:00

I have exactly the same problem.

Phil Tindall 0 Reputation points

2025-10-27T20:14:53.23+00:00

Same, its the 28th October and still "Something went wrong" This needs fixing and pronto
Anant Haryan 5 Reputation points

2025-10-16T12:44:29.46+00:00

Same issue
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1 person found this answer helpful.
JMTeal 10 Reputation points

2025-10-16T13:47:58.75+00:00

Why doesn't Microsoft recognize this BIG issue? I've spent hours and hours on this and all I got from support was, "relax, it will be all better by 14 Oct". Seriously??!!
John DeV 170.4K Reputation points Independent Advisor

2025-09-17T01:09:07.0333333+00:00

Hi, good day!

Have you seen the ESU program offered on your PC, specifically in the Update and Security settings or not yet?

If yes, is that the error that appears after you click the "Enroll now" button?
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1 person found this answer helpful.
Richard Jayes 40 Reputation points

2025-09-17T08:10:13.6566667+00:00

Hi John,

Thanks for your reply. I'm not sure what you mean by the "ESU program offered on your PC"

I open Settings

Click on "Update & Security"

Click on "Windows Update"

I'm informed I'm "up to date"

I click on "Enrol Now"

I get this pop-up:

I click on "Next"

I get this pop-up:

I click on "Sign into your account"

I am then logged into my account, but there is no way I can see to enrol. All I get is my account page with info about my computers: See part screen shot below:

I just don't know where to go from here?

John DeV 170.4K Reputation points Independent Advisor

2025-09-17T09:14:10.3833333+00:00

Are you signed in to Windows with a local or Microsoft account?

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

Will C 0 Reputation points

2025-10-09T15:29:57.8566667+00:00

John, as I mentioned above, I'm getting the same issue as Richard - I want to purchase the ESU as I don't qualify for a free option. Clicking on 'Enrol now' in Windows Update and Security prompts me to sign into my MS Account and follow any prompts. I do that, but no prompts, and no visible option to enrol. Please can you help?

Jon B 5 Reputation points

2025-10-13T20:03:23.6133333+00:00

I also have this exact same issue and the clock is ticking down rapidly. Is there any resolution to this?

JMTeal 10 Reputation points

2025-10-15T12:56:06.33+00:00

Yes. this is the error after clicking the enroll now button. And getting a window that says I am eligible to enroll

David Witteried 5 Reputation points

2025-10-18T02:41:06.66+00:00

Loging in with a Microsoft account. Logged in with Edge and Office, still get error saying I need to login.