Problems with outlook email

Question

Problems with outlook email

Anonymous

Two things - one is that on my Mac, the outlook emails are not loading content, and two, I am constantly being asked to insert my hotmail password, but then when I do, it says it is wrong (it is NOT wrong). This is really bad. Please advise

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Answer 1

Dear Sharon 1

Thanks for your post in Microsoft Community.

We understand that you are having issues with Outlook on your Mac computer, such as being unable to load email content and having your password not recognized.

This issue might be related to privacy settings or a recent macOS update. Here are some steps you can try:

Check Privacy Settings: Open Outlook on your Mac. Go to the “Outlook” menu in the top-left corner and select “Preferences.” Click on “Reading Pane.” Ensure that “Download pictures from the Internet automatically” is selected.
Reset Preferences: Download the Outlook Reset Preferences tool from the Microsoft website and follow the prompts to reset your preferences.
Login to your account using a browser. Settings gear > View all Outlook settings > Mail > Sync email > Let devices and apps use POP > Yes The update uses the default setting of No. Basic IMAP account settings for Outlook for Mac - Microsoft Support
Update Outlook: Make sure you have the latest version of Outlook and system installed. You can check for updates in the “Help” menu and settings.
Since the new version of Outlook and the old version of Outlook use independent databases, try switching back to the old version of Outlook.

Regarding your password error:

Remove and Re-add Account:

Remove your Hotmail account from the Mail app and then add it again. This can sometimes resolve verification issues

Use App Password:

If you have two-factor authentication enabled, you might need to use an app password instead of your regular password

Of course, in order to eliminate interference problems with the system or other software, you can try to create a new local account on the MAC system.

Add a user or group on Mac - Apple Support (SG)

Disclaimer: Microsoft makes no representations and/or warranties, express or implied, and is not responsible for any information or any technology-related support you obtain from linked third-party websites.

Please let me know if there are any additional questions or details I can help with.

Best Regards

Clara G| Microsoft Community Support Specialist