Microsoft Teams App on Mac Pro

Hi PeterJ86,

As far as I know, Microsoft Teams desktop clients can be downloaded and installed by end users directly from https://teams.microsoft.com/downloads if they have the appropriate local permissions (admin rights are not required to install the Teams client on a PC but are required on a Mac). May I confirm that if your Mac has multiple users and the account you signed on your Mac is a Admin account? If not, please change the user to be an administrator of your Mac and check the result.

Moreover, may I confirm that this issue occur when installing Microsoft Teams or signing in your Office 365 Admin account?

Regards,

Bryan

/Library/Caches/com.microsoft.teams 

/Library/Caches/com.microsoft.teams.shipit 

/Library/Application Support/Microsoft and delete the Teams folder there.

the above do no exist 

I have deleted and re-installed the app and still have the same issue.

Hi PeterJ86,

Thanks for your posting back, if so, may I confirm that if  you have tried to delete all  cache directories and Team-DIRs mentioned above? If not, please have try and check the result.

If it doesn't work, I suggest you delete the app (Quit Teams by right-clicking the Teams app in the dock, then holding down Option and clicking Force Quit. Open the Application Folder, select Microsoft Teams, and move it to the Trash.), then re-download the Client from Get Microsoft Teams on all your devices and re-install it (copy to /Applications) and check the result.

I hope this will help.

Regards,

Bryan

this is the first time i have downloaded team and it has never worked..

Other office apps work without issues

Hi PeterJ86,

Thanks for your posting here, based on the error message, First, please make sure your Teams for Mac update to Newest version, then try the following steps to delete all  cache directories and Team-DIRs and check whether it helps.

Go to Go > Go To following Folder and delete all  cache directories.

/Library/Caches/com.microsoft.teams 

/Library/Caches/com.microsoft.teams.shipit 

/Library/Application Support/Microsoft and delete the Teams folder there.

If it doesn't work, I need to confirm more information for further analyzation. please kindly answer the questions below:

1. Does it work well before?
2. Will this issue occur if you open other Office Application like Outlook, Word?

Regards,

Bryan