Unable to access NAS drive when logged in using PIN to AzureAD account

Anonymous
2019-08-27T12:45:19+00:00

To me this seems like a bug, but I could be wrong. Maybe it's some kind of security feature? I login to Windows 10 (1903) with an AzureAD login. Since that password is pretty long, I prefer to not enter it every time I login and/or after locking my workstation when I leave my desk.

So I'm quite happy that Windows 10 allows me to use a short PIN code to login instead! However when I login with PIN, I am completely unable to access my Synology NAS shared drives. Since the password for my AzureAD login and the password for the Synology drive (with yet another username) are different, I don't understand why the different login would make any difference.

The right credentials are stored in the Credential Manager under Windows Credentials with the IP address of the NAS as Internet or network address.

So if I login with PIN I get a message that the mapped drive R: cannot be mapped, but then if I logout and login again with my AzureAD password, it works flawlessly...

I've found references online from years ago, when Windows 10 was still a Technical Preview, but has this really not been fixed over the course of all these years?!

***Original title: Why am I unable to access my shared drive (Synology NAS) when I log into my Windows account with PIN?***

Windows for home | Windows 10 | Files, folders, and storage

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  3. Anonymous
    2019-08-28T11:57:37+00:00

    Thanks Prakhar,

    I actually am logging in with a Office365 account, which shows as AzureAD\JorikCaljouw.

    But it is interesting you mention AzureAD. I was expecting the PIN vs password issue for network shares to not be exclusive to AzureAD logins. So to double check I created a local user account mounted the same drive (also here my login username/password is not the same as the network drive credentials). Then I added a PIN sign-in and low and behold...

    It does work with a local account! Good to know.

    I will post my query at TechNet forums now. But it's probably good for others to know (if they find this), that the issue seems to be only with Office365/AzureAD accounts with PIN.

    Regards,

    Jorik

    This was actually meant to be written from the same user as the Topic Starter, but I wasn't careful enough and the link from email opened the page while being signed in with my private Microsoft Account instead of my Business Account. The joys of using multiple Microsoft Accounts (1 for private, 1 for business and 1 for a non-profit organization...)

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  4. Anonymous
    2019-08-28T11:43:08+00:00

    Thanks Prakhar,

    I actually am logging in with a Office365 account, which shows as AzureAD\JorikCaljouw.

    But it is interesting you mention AzureAD. I was expecting the PIN vs password issue for network shares to not be exclusive to AzureAD logins. So to double check I created a local user account mounted the same drive (also here my login username/password is not the same as the network drive credentials). Then I added a PIN sign-in and low and behold...

    It does work with a local account! Good to know.

    I will post my query at TechNet forums now. But it's probably good for others to know (if they find this), that the issue seems to be only with Office365/AzureAD accounts with PIN.

    Regards,

    Jorik

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  5. Anonymous
    2019-08-28T09:44:48+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are facing issues while accessing NAS drive when you use PIN to sign in to your AzureAD account.

    Since you are using AzureAD account let me point you in the right direction to get support. I would suggest you to post your query on TechNet forums, where we have expertise and support professionals who are well equipped with the knowledge to assist you with your query.

    Regards,

    Prakhar Khare

    Microsoft Community – Moderator

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