Refund Request – MOV to MP4 Converter Purchased via Microsoft Store

Sofia Christou 0 Βαθμοί φήμης
2026-10-30T10:33:40.1133333+00:00

Dear Microsoft Support Team,

I would like to request a full refund for the MOV to MP4 Converter application purchased through the Microsoft Store.

Unfortunately, the application did not work as expected and failed to meet the purpose for which I purchased it.

Specifically, the converted MP4 files could not be imported into MAXQDA 27, a widely used software program for academic research and qualitative data analysis. However, MP4 files converted from the same original MOV videos using other free conversion tools were successfully imported into MAXQDA 27 without any issues.

I also contacted the application's developer, WeConvert Support, who offered to investigate the compatibility issue and requested a sample video. However, the recordings contain personal and sensitive data collected for academic research purposes. For reasons of data protection and confidentiality, I cannot share these recordings or undertake additional video editing solely for troubleshooting.

Since the application did not fulfill its intended purpose and I have already found a working alternative, I would appreciate a full refund of my purchase.

Thank you in advance for your understanding and assistance.

Kind regards

Microsoft 365 και Office | Συνδρομή, λογαριασμός, χρέωση | Για οικία | Windows
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  1. Vikki-T 13,480 Βαθμοί φήμης Εξωτερικό προσωπικό της Microsoft Επόπτης
    2026-10-30T15:00:31.2933333+00:00

    I will answer you in English based on your previous message. As a friendly suggestion, posting in Greek may help your question reach a wider audience and increase the chances of receiving assistance from other community members.

    Hello Sofia Christou,

    I understand your concern, especially since the sample recordings contain personal and sensitive research data that you cannot safely share with the application developer.

    Since the application was purchased through the Microsoft Store, please sign in with the same Microsoft account used for the purchase and check your Microsoft account order history to see whether a refund or return option is available for the order.

    If no refund option appears, please contact Microsoft Support and ask the support agent to review the purchase. You can explain that the converted files are incompatible with MAXQDA 27, while files created from the same source videos using other converters work correctly. However, please note that refund eligibility is determined by Microsoft based on the specific order, applicable terms, and local law, so a refund cannot be guaranteed through this forum.

    Please also note that this is a user-to-user support forum. Moderators and community contributors cannot access your Microsoft account, review payment information, or approve a refund.

    I hope Microsoft Support can review the purchase and provide an appropriate resolution. Thank you so much for your understanding.     

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