Admin Account Lockout when try to password reset says this -->(There is no disk drive)

Question

Admin Account Lockout when try to password reset says this -->(There is no disk drive)

George e 0

Primary Issue: Admin Account Lockout

• Problem: I am locked out of my Administrator account.

• Details: It is a local account. When I click "Forgot Password," I get the error: "There is no disk drive"

• Current Status: I can only access a Standard User account. Because I don't have Admin rights, I cannot install software (like audio equalizers) or finish system repairs.

• Goal: I need to reset the Admin password without wiping my files if possible.

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Answer 1

EmilyS726 278.3K Ανεξάρτητος σύμβουλος

Hello,

Is it because you forgot the password? Since you are using local user to sign in, you will need to answer the security questions if they have ever been set up, or use a password recovery USB if you have made one prior to this.

Otherwise, there's no other way around this. It works as expected. Any attempt to bypass this is considered potential hacking and it can get anyone banned here in the forum.

I am sorry, but you do need to backup your files using the standard user, and perform a clean install Windows in that case.

George e 0 Βαθμοί φήμης

2026-03-05T16:13:09.71+00:00

Hi emily:)

I never had set up any password recovery usb and no it dint ask me any security questions.
The thing is on my laptop i have this problem on like i said it has 2 accounts one is the admin one and one standard user they got the same pfp pic which means they on the same email perhabs but still havent find any way i tried talking with ai even still no solution.
About the clean install you are talking about will i still get my files back on my admin account?
cause i had old pictures in there
EmilyS726 278.3K Βαθμοί φήμης Ανεξάρτητος σύμβουλος

2026-03-05T16:38:32.21+00:00

If it didn't ask you for security questions, it means they were not set up.

Since it asked you for the password recovery usb, it means it is for sure a local user, not one linked to Microsoft account. If it is linked to Microsoft account, it will not ask for password recovery usb.

I truly wish I could give you good news, but I don't think you have other option. And I don't think you can get the data out of the admin user profile since a standard user cannot visit the folder of another user's. You can only back up what's currently stored in the standard user's folder.

I am sorry.