Urgent: Email Account Compromised and Credentials Changed

Question

Urgent: Email Account Compromised and Credentials Changed

Tilemachos Moulas 0

Hello,

My email account was hacked between yesterday and early today (January 25, 2026). Someone gained unauthorized access and changed the account credentials, locking me out.

The original email address on the account was [PII Removed]@windowslive.com, which I have been using for many years. After the breach, the hacker changed the recovery/verification email to something random, which does not belong to me.The original recovery/verification email was [PII Removed]@windowslive.com which is my brothers' and we had matching emails when i started having facebook back then. When I attempt to log in, the system tries to send a verification code to that unfamiliar address, making it impossible for me to verify my identity.

I am the rightful owner of this account and am requesting immediate assistance to recover it and restore my original email address. I can provide any additional information needed to verify ownership.

Please let me know the next steps as soon as possible.

Thank you for your help.

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Answer 1

Hi there!

Sorry to hear about what happened on your account.

There is actually a form you can fill out that will go to a team specially equipped to handle scenarios like this.

Please fill out this form https://aka.ms/recovermyaccount you should get an email response within 4 hours the latest. The team on the other end will help work through the issue with you. Additionally, you may also check this page on how you can recover your account while waiting for the teams response:

https://support.microsoft.com/el-gr/account-billing/%CF%84%CF%81%CF%8C%CF%80%CE%BF%CF%82-%CE%B1%CE%BD%CE%AC%CE%BA%CF%84%CE%B7%CF%83%CE%B7%CF%82-%CE%B5%CE%BD%CF%8C%CF%82-%CE%BB%CE%BF%CE%B3%CE%B1%CF%81%CE%B9%CE%B1%CF%83%CE%BC%CE%BF%CF%8D-microsoft-%CF%80%CE%BF%CF%85-%CE%AD%CF%87%CE%B5%CE%B9-%CE%B4%CE%B5%CF%87%CF%84%CE%B5%CE%AF-%CE%B5%CF%80%CE%AF%CE%B8%CE%B5%CF%83%CE%B7-%CE%AE-%CE%AD%CF%87%CE%B5%CE%B9-%CF%80%CE%B1%CF%81%CE%B1%CE%B2%CE%B9%CE%B1%CF%83%CF%84%CE%B5%CE%AF-24ca907d-bcdf-a44b-4656-47f0cd89c245

Note: The form is hosted on the Xbox support site but is available to all Microsoft account holders not just those who use Xbox.

Please note that this is a public forum, I will be responding you in short period of time and regret for a delay in response. As I am merely a fellow user trying to provide insight and information that may be helpful to others. Thanks!