Unable to reset password – service not available (account recovery request)

Hello Support Team,

I’m unable to change or recover the password for my account. When I try to reset it by phone, I get the error: “The service is not available.” I also tried the alternative recovery method via another account, but I was told there wasn’t enough information to verify me.

Because I have important emails in this mailbox, I had to create a new Outlook account just to attempt recovery of the old one.

Account I need to recover: george**@outlook.com.gr**

Steps I’ve tried: phone reset (service not available), alternative recovery via another account (insufficient information)

• New backup account I created (for contact only, if needed): george**@outlook.com**

Could you please assist with restoring access to my account or guide me through a manual verification process? I’m happy to provide any additional information you need to verify ownership (recent subjects, contacts I’ve emailed, etc.).

Thank you for your help.