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Hi, thank you for reaching out. I’m happy to help.
Run the Audio Troubleshooter:
- Right-click the speaker icon on your taskbar
- Select "Troubleshoot sound problems,"
- Follow the onscreen instructions.
Rollback the audio driver
- Press the Windows key + X and select Device Manager.
- Expand Sound, Video, and Game Controllers.
- Right-click on your audio driver and choose properties
- Click the Driver tab and select the 'Roll Back Driver' option.If it is grayed out, please proceed to the next method below.
- Restart the PC.
Use an older driver or uninstalling then reinstalling the driver:
- Press the Windows key + X and select Device Manager.
- Expand Sound, Video, and Game Controllers.
Or find you external USB C sound card sound card if it's on the list
- Right-click on your audio driver and choose Update driver.
- Choose "Browse my computer for driver software"
- Click "Let me pick from a list of available drivers on my computer."
- Select an older driver from the list and click 'Next.'
- Follow the onscreen instructions.
- if the problem continues, repeat 1-3 and hit uninstall device instead.
- Restart your computer(not shutdown) then check if the issue is resolved.