unread message count

Question

unread message count

Paris Binos 0

Hello,

My Outlook.com (Hotmail) inbox on Outlook for Mac shows a constant unread message count of 4294967295. I’ve already tried all common solutions: marking all as read, removing and re-adding the account, creating new folders, and even wiping and reinstalling Outlook.

This issue persists even on a new Mac and a fresh installation. It seems to be a corrupted unread message counter stored on the server.

Please reset the unread counter on your backend systems for my account.

Thank you in advance!

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Answer 1

Hi there,

I'm Cherrelyn, and I’m here to help.

If you've already tried marking all messages as read, reinstalling Outlook, and even using a new Mac but the incorrect unread count still appears it’s very likely that the unread message counter is stuck on the server side. Unfortunately, individual users don’t have access to reset this directly. At this point, I recommend contacting Microsoft support and requesting a backend reset of the unread counter for your Outlook.com account. Be sure to explain that it persists across devices and installs, which helps confirm the issue is server-related.

I hope this will help and if you have any question please don't hesitate to reply to this thread.

Warm regards,

Cherrelyn