Microsoft Authenticator Recover device

Hi Mail11,

Thanks for contacting us and sorry for the inconveniences,

Answer by Lumie in the thread https://answers.microsoft.com/en-us/outlook_com/forum/all/forgot-password-no-longer-have-access-to/c2c24d40-ead1-4fd0-9035-72dacc6d05b0 "Unfortunately, there is no system in place that can help open an account for you - other than the prompts you already have seen.

If you have lost your Microsoft Authenticator then the only option would be to restore it from backup or use the authentication system through the app.

Here are the steps to restore from back up:

On your mobile device, open the Authenticator app, and select Begin recovery.

Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.

Here is how to recover from the recovery options:

In the Accounts screen of the Authenticator app, tap the account you want to recover to open the full screen view of the account.

Tap the tile for the account you're recovering and then tap the option to sign in to recover. Enter your password and then confirm your email address or phone number as additional verification.

All this information and more can be found here: [https://support.microsoft.com/account-billing/bb939936-7a8d-4e88-bc43-49bc1a700a40]

If none of this works then I am sorry, but there is no other system in place. Other potential systems like submitting data or Passports could be stolen, forged or doctored so this is the only way.

I hope this helps you! "

Let me know if this helps or if you need further assistance.

Regards, Sola

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