Problem on Microsoft Word - grey non-transparent frame and i can’t see the text i have selected - Mojave

Hi Dardioti M,

My name is Tim and I’m sorry to see you’re experiencing problems using Word. I will gladly assist you today.

To assist me further and so I can understand your request better are you able to provide a screenshot of your issue please?

Look forward to hearing from you.

Many thanks

Tim

I have already upload one..

Hi,

Thanks for getting back to me.

Normally this is due to the text being within a field.

To confirm that it is a field, press command+ F9 (or fn-F9) to toggle on the display of field codes and see if your text is contained with the symbols {}

Use command+ F9 again to turn off the display of the field codes.

If your document contains lots of fields, and your Word preferences are set to highlight fields as "Always" then those fields in the document will always show with a grey highlight.

However you can change this by doing the below:-

Go to Word Preferences View Field shading: "Always"

If the above do not change anything then please try the steps below:

Select the text, Go to Format Borders & Shading On the Shading Page, select None.

Give back to the community. Help the next person who has this issue by indicating of this reply solved your problem. Please click Yes or No below.

I look forward to hearing from you.

Many thanks

Tim

Thank You for your answer, but unfortunately it wasn't solved..

Hi,

Thanks for getting back to me and I’m sorry this advice has not resolved the issue.

Can you run Word in Safemode to see if the issue continues.

To do this, please press and hold the shift key when opening word.

If this does not work please press and hold the function key when opening word.

I look forward to hearing from you.

Many thanks

Tim