Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!
First I would like to set the expectations, all the process of recovering your account is 100% automatic, for security because Microsoft takes security and privacy very seriously.
That means that any agent or support of Microsoft cannot do more than what you can do to recover your password.
If your account has been hacked, use Microsoft's sign-in helper tool below to help guide you to the right solutions.
The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.
https://go.microsoft.com/fwlink/?linkid=2196140
If you have any trouble following any steps or the issue persists let me know!
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