Cant log to my email

Question

Cant log to my email

Ανώνυμο

Subject: Outlook Mailbox Not Loading – COMException & 401 Errors

Hello,

I am experiencing a critical issue with my Hotmail account . I can successfully log in to account.microsoft.com, but I cannot access my mailbox through any method (web, IMAP, Outlook app).

The Outlook Web App fails with the following error:

System.Runtime.InteropServices.COMException

IMAP login returns: “Invalid username or password”, even with a valid app password

Outlook app fails to authenticate

I have already tried:

Resetting my password

Enabling 2-step verification

Creating and using app passwords

Testing on different browsers, networks, and devices

I believe my mailbox backend (Exchange server) is corrupted or stuck, based on this message:

X-ClientId: 98E27323FEFB480C92909E594D28FE36

X-Auth-Error: System.Runtime.InteropServices.COMException

X-FEServer: BE1P281CA0353

X-BEServer: VE1P190MB0832

Date: 10/7/2025 1:22:32 PM

Please escalate this issue to your technical team to fix my mailbox access.

Thank you.

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Answer 1

Hi,

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

This is something known from Microsoft. It should be fixed soon. https://status.cloud.microsoft/m365/referrer=se...

***Outlook.com Service degradation Users may be unable to access their mailbox using any connection methods *** User impact: Users may be unable to access their mailbox using any connection methods. More info: Impacted connection methods include, but may not be limited to: - Outlook.com - Outlook Mobile - Outlook desktop client

Current status: We identified an issue with the initial fix, and we've corrected it. We're continuing to deploy the fix, and we're closely monitoring the deployment to ensure no further issues are encountered. Please visit https://portal.office.com/servicestatus/ for more information.

Start time: Wednesday, July 9, 2025, at 10:20 PM UTC

Next update by: Thursday, July 10, 2025, at 2:00 PM UTC.

Appreciate your patience while Microsoft works on it.