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Hello,
This is the business version, see below:
- Go to the Microsoft 365 admin center.
- If you're using the Simplified view, select Subscriptions.
- If you're using the Dashboard view, go to the Billing > Your products.
- Select the subscription that you want to cancel.
- On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription.
- If you're within the grace period during which you can cancel your subscription, select a reason for why you're canceling, provide optional feedback, then select Cancel subscription.
- If you're outside the grace period, you can only turn off recurring billing. In the Canceling your subscription pane, review the information about how canceling works for your subscription, then select edit the recurring billing settings.
- In the Edit recurring billing pane, select Off, then select Save.
- Repeat steps 1 through 6 to cancel all active subscriptions.
I look forward to hearing from you to get the results of the troubleshooting.