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Microsoft 365 und Office | Abonnement, Konto, Abrechnung | Für Zuhause | iOS
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After resetting the Phone or the authenticator app, you will need to use an alternative recovery method, such as your Phone number or email address, to verify your identity and sign in.
1.
So, what exact error message do you receive when you use the alternative security contact methods to prove your identity?
- Have you tried switching your Wi-Fi network to mobile hotspot network and see if you receive the verification code successfullly on the recovery mthods?
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