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Hi,
It seems like the payment method needs to be reset in your account if no " Pay now button is visible on the https://account.microsoft.com/services/microsoft365/manage page.
Please contact Microsoft Support for further assistance.
Exact steps to reach support:
- Please go to the https://support.microsoft.com/en-us/home/contact page.
- Click Microsoft Office / Windows depending on the issue.
- Click Get Home Support.
- Type "Billing" and press Enter.
- Please click on the "Contact support" button at the bottom.
- Select the Category for support based on your requirements.
A friendly reminder that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, independent of Microsoft's Policy decisions.
I hope this information helps. If you have any more questions, don't hesitate to reach out.