Teams Call Screen not showing

Question

Teams Call Screen not showing

tec-qam 0

Hello, everyone,

We use Teams calling. We’ve noticed—as have many other end users—that it’s becoming increasingly common for the window in the lower-right corner not to appear during incoming calls. Only the microphone icon from Windows appears in the taskbar, but the window itself—where you can see the phone number and choose to reject or accept the call—doesn’t appear. You can answer the call by pressing a button on a Jabra headset, for example. Otherwise, you can’t answer it through the window since it isn’t displayed.

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Answer 1

As your issue description is primarily written in English, I will provide my response in English for your convenience. Please feel free to let me know if you would prefer the information in another language.

Hi tec-qam,

You're not alone in experiencing this issue. A growing number of users have reported the same behavior with incoming Teams call notifications not appearing correctly. Given the recurring nature of the problem, I believe the best course of action is to contact Microsoft Support and submit a report so the issue can be investigated further.

Please reach out to your IT admin and ask them to use their admin credentials to submit a support request through the Microsoft 365 Admin Center on your behalf.

Microsoft also provides customer service phone numbers based on your region. Your IT admin can find the appropriate contact number here: Customer service phone numbers - Microsoft Support

This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools, and, if necessary, escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

As community moderators, we’re here to guide you, but due to privacy and security limitations, we don’t have access to the backend tools required for a full resolution. For this reason, contacting Microsoft Support via the Admin Center is the most secure and efficient way forward.

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

I hope this helps you resolve the issue quickly. I’m glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.

If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.

Thank you for your kindness and contributions to the forum.

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