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AADSTS5000225 - Personal Microsoft Account is always redirected to a deleted Entra tenant
AADSTS5000225 – Personal Microsoft Account redirected to deleted tenant
Hello,
I have a personal Microsoft account with an active Microsoft 365 Family subscription.
My account is automatically redirected to a deleted Microsoft Entra tenant:
Tenant: MUD
Tenant ID: 961fd870-fed1-4229-b096-60a3f276290a
Error:
AADSTS5000225 – This tenant has been blocked due to inactivity.
Because of this I cannot:
- access Microsoft Entra
- create a new tenant
- register an application
Consumer Support sends me to Commercial Support.
Commercial Support requires an Entra tenant that I cannot access.
Could a Microsoft engineer please contact me by private message and help remove the association with the deleted tenant or reset my tenant association?