Changing the role of a subscription when the “Account Admin” account has been deleted.

Hello Michael Ammann, you have an Azure subscription where the original Account Administrator has left the company and their user account was deleted without assigning a successor. Although you are currently assigned the Owner role through Azure RBAC, you are unable to manage billing tasks such as updating the credit card or changing the payment method. As a result, you are looking for a way to designate yourself as the new Account Administrator so that you can take ownership of billing and manage the subscription’s payment details.

Yes, you are correct, even though you are the subscription owner, this is insufficient to update any billing related information.The billing administrator is the person who has permission to manage billing for an account. They're authorized to access billing on the Azure portal and do various billing tasks like create subscriptions, view and pay invoices, or update payment methods.

To identify accounts for which you're a billing administrator, visit the Cost Management + Billing page in Azure portal. Then select Billing scopes from the table. Then, the Subscriptions page shows all the subscriptions where you're a billing administrator.

If you're not sure who the account billing administrator is for a subscription, use the following steps to find out.

1. Open the Subscriptions page in the Azure portal.
2. Select the subscription you want to check, and then look under Settings.
3. Select Billing properties. The account billing administrator of the subscription is displayed in the Account Admin box.

Add or change Azure subscription administrators - Microsoft Cost Management | Microsoft Learn

If you're unable to determine who the billing admin is or if there's no one to assign you the role, you may need to reach out to Azure Support for assistance. They will verify your identity and organization details. Once approved, they can reassign the Account Administrator or grant you Billing Administrator rights.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

Hello,

Thank you for your response.

To clarify: the Account Administrator is no longer with the company and the associated user account has already been deleted. Therefore, there is no existing billing administrator who can grant access or transfer the role internally.

Since there is currently no active Account Administrator assigned to this subscription, I would appreciate clear guidance on how to proceed with Microsoft Support in order to have the role reassigned.

Could you please confirm the exact support path or category I should use to initiate this request?

Thank you for your assistance.

Kind regards, Michael Ammann