URGENT! All of our AI Foundry Models using the Responses API stopped working!

Schönwald, Alexander 120 Zuverlässigkeitspunkte
2026-01-27T11:21:39.8033333+00:00

Hallo Microsoft Team,

as of today all of our API using the Azure Responses API stopped working, no matter the selected model!

from None\nopenai.InternalServerError: Error code: 500 - {'error': {'message': 'The server had an error while processing your request. Sorry about that!', 'type': 'server_error', 'param': None, 'code': None}}"}

We tested this code from the playground:

from openai import OpenAI

endpoint = "https://XYZ.openai.azure.com/openai/v1"
deployment_name = "gpt-4o"
api_key = "KEY"

client = OpenAI(
    base_url=endpoint,
    api_key=api_key
)

completion = client.chat.completions.create(
    model=deployment_name,
    messages=[
        {
            "role": "user",
            "content": "What is the capital of France?",
        }
    ],
)

print(completion.choices[0].message)

And it seems to work:

python testapi.py 
ChatCompletionMessage(content='The capital of France is **Paris**.', refusal=None, role='assistant', annotations=[], audio=None, function_call=None, tool_calls=None)

But when trying the Responses API:

import os
from openai import AzureOpenAI

endpoint = "https://XYZ.openai.azure.com/"
deployment_name = "gpt-4o"
api_key = "KEY"

client = AzureOpenAI(
    azure_endpoint=endpoint,
    api_key=api_key,
    api_version="2025-04-01-preview",
)

resp = client.responses.create(
    model=deployment_name,
    input="What is the capital of France?",
)

print(resp.output_text)

We get:

.venv/lib/python3.12/site-packages/openai/_base_client.py", line 1047, in request
    raise self._make_status_error_from_response(err.response) from None
openai.InternalServerError: Error code: 500 - {'error': {'message': 'The server had an error while processing your request. Sorry about that!', 'type': 'server_error', 'param': None, 'code': None}}

Everything worked great yesterday afternoon, so it does not seem to us as if we broke something on our part.

Please, we need immediate help since all of our AI applications stopped working.

Thank you in advance.

Foundry Tools
Foundry Tools

Früher bekannt als Azure-KI-Dienste oder Azure Cognitive Services; eine einheitliche Sammlung vordefinierter KI-Funktionen innerhalb der Microsoft Foundry-Plattform


Antwort, die vom Frageautor angenommen wurde
Anonym
2026-01-28T10:56:23.3533333+00:00

The exact same issue is happening again, today, January 28, since 09:00 UTC !

All communication with GPT-4.1 and GPT-5.x models in the Sweden Central region via the Responses-API (/v1) is interrupted. We're looking at the same issue as yesterday at around the same time.

So far, Microsoft hasn't even stated that there is another issue in Azure Service Health. Can someone please escalate this?

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  1. SRILAKSHMI C 19,735 Zuverlässigkeitspunkte Externe Microsoft-Mitarbeiter Moderator
    2026-01-27T14:36:41.5033333+00:00

    Hello Schönwald, Alexander,

    Welcome to Microsoft Q&A and Thank you for reaching out.

    As per below, please check the OpenAI service status

    https://azure.status.microsoft/da-dk/status

    User's image

    Thank you!

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  2. Schönwald, Alexander 120 Zuverlässigkeitspunkte
    2026-01-27T12:48:01.39+00:00

    We were told that Sweden is down. This should be the issue. Do not know why Chat Completitions works though.

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