PowerPoint Link will not open

Hi @Mina Sahovic,

Thank you for posting your question to Microsoft Q&A Forum.

This error

Something went wrong
We're sorry, sign‑in isn’t working right now. Please try again later. (Correlation ID, OneDrive Live URL, Issue type: Unknown issue)

is typically caused by temporary server‑side validation issues or a failed connection to OneDrive’s backend, rather than a problem with PowerPoint itself.

I’m sorry for the inconvenience this issue has caused. Since both you and your colleague are experiencing the same problem, this suggests a server‑side issue rather than something related to an individual user.

This issue seems to be related to the Service Status Dashboard (SHD) as an OD1007781 Some users may be unable to access OneDrive for Business content 2025-02-17 10:28:17 AM (CST).

Title: Some users may be unable to access OneDrive for Business content User impact: Users may be unable to access OneDrive for Business content. More info: Affected users may be receiving the following error message: "We're sorry, sign-in isn't working right now. But we're on it! Please try again later.

Although this issue has been marked as resolved in the Service Health dashboard, it still appears to be affecting your organization’s tenant. For this reason, your Microsoft 365 admin should visit the Microsoft 365 Admin Center to verify whether your tenant is included in the impacted service incident. After confirming this, please have them submit a support ticket through the Admin Center so the issue can be escalated to the appropriate development team.

Note: To create a support ticket, you need to have Microsoft 365 admin privileges, and if you're not an admin for your Microsoft 365 organization, contact the admin of creating a new ticket. As community moderators, we’re here to guide you, but due to privacy and security limitations, we don’t have access to the backend tools required for a full resolution. For this reason, contacting Microsoft Support via the Admin Center is the most secure and efficient way forward.

This route ensures that a Microsoft support engineer can initiate a remote session to investigate backend configurations, run advanced diagnostic tools, and, if necessary, escalate the case to specialized teams with access to internal systems and logs. These backend resources are essential for resolving issues that go beyond what’s visible in the user interface.

Therefore, I sincerely recommend your IT admin to create a support ticket from Microsoft 365 Admin Center > Support > Help & Support.  

Microsoft also provides customer service phone numbers based on your region. You can find the appropriate contact number here: Customer service phone numbers - Microsoft Support 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

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