My Microsoft account was hacked – email and password were changed

Question

My Microsoft account was hacked – email and password were changed

Joel K 0

Hello, My Microsoft account has been hacked. The attacker changed both the recovery Gmail and the password, so I can no longer log in or reset the account using the normal recovery steps. I need help, i dont know what to do is there even anything i can do? I tried to log in but instead did a new account with the email i used before

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1 Antwort

Ihre Antwort

Answer 1

Hey there! Nice to meet you!

The hacker was able to remove your account's primary email/security info email and replace it with the hacker's email, which is why you were able to create a new Microsoft account using your primary email.

Unfortunately, the only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the email address has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your kindness and understanding.

Best regards,

Darhyl