MS Bookings - Termin wird beim Kunden im Kalender nicht angezeigt

Question

MS Bookings - Termin wird beim Kunden im Kalender nicht angezeigt

Anonym

Hallo zusammen,

wir nutzen Bookings als Tool um Termine/ Dienste mit Kunden zu buchen. Es klappt auch soweit alles, jedoch fehlen mir folgende Funktionen:

der Termin wird nicht beim Kunden im Kalender angezeigt (z.B. wenn ich einen normalen Outlook Termin einstelle, kommt der Termin ja direkt in Outlook, über Bookings nicht)
im Termin sehe ich als Teilnehmer nur mich und mein Unternehmen, aber nicht den Kunden, in dessen Auftrag ich den Termin erstellt habe. Auch nicht, wenn dieser den Termin "manuell" (öffnen der .ics Datei aus dem Anhang).

ich freue mich über hilfe

Gesperrte Frage. Diese Frage wurde aus der Microsoft-Support-Community migriert. Sie können darüber abstimmen, ob sie hilfreich ist, aber Sie können keine Kommentare oder Antworten hinzufügen oder der Frage folgen.

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4 Antworten

Answer 1

Sorry for the lates reply.

As Microsoft has specific support channel resource for certain different support scope and attributes. Since we're focusing on Exchange Online, we're afraid that we could not give you an appropriate suggestion here. Please reach out to Microsoft Booking community by visiting this website Microsoft Bookings - Microsoft Community Hub; I am sure that our experts from that team can address your query effectively and accurately.

Thanks for your precious time and your understanding would be highly appreciated.

Hope you all the best!

Answer 2

Anonym

der Kunde wird trotz zusage nicht angezeigt

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Answer 3

Anonym

ist es nicht möglich, dass der Termin ohne das annehmen des ics angezeigt wird?

0 Kommentare

Answer 4

Hi, Krissi.g.1234

Good day!

Thanks for posting into our community and we're glad to assist you.

According to your description, the issue of your concern that you're experiencing a couple of issues with Microsoft Bookings.

Would you please try following steps and see if it can make any differences:

Appointment Not Displayed in Customer's Calendar:
- Ensure that the customer has accepted the booking invitation. Sometimes, the appointment won't appear in their calendar until they accept it.
- Check the email settings in Bookings to make sure that notifications are being sent correctly. Go to the Booking Page settings and verify that the email notifications are enabled for customers.
- Verify that the customer's email address is entered correctly in the booking details.
Customer Not Appearing as a Participant:
- Make sure that the customer is added as a participant in the booking. When creating the appointment, double-check that the customer's email is included in the participant list.
- If the customer is not appearing even after manually opening the .ics file, it might be an issue with how the .ics file is being processed. Ensure that the customer's email client supports .ics files properly.

If these steps don't resolve the issue, for saving your time, I recommend reaching out to Microsoft Booking support/community if you have further query on Bookings. Please reach out to Microsoft Booking community by visiting this website Microsoft Bookings - Microsoft Community Hub; I am sure that our experts from that team can address your query effectively and accurately.

Thanks for your precious time and your understanding would be highly appreciated.

Hope you all the best!