Hacked Hotmail account: No response to recovery request – how can I escalate the case?

Title: Hacked Hotmail account: No response to recovery request – how can I get help?

Hello,

My Hotmail account was taken over by someone who changed my password, removed my recovery email addresses and added an unknown Gmail address to my security information.

I have already submitted the official account recovery form, but I have not received a response yet. I have also tried Microsoft's support and recovery tools, but I keep getting redirected to the same automated steps.

This account has been part of my life for around 20 years. It contains personal information and old emails that mean a lot to me, including messages from my late mother. The thought of losing those memories is genuinely painful.

I understand that Microsoft must protect accounts and verify identities. I am not asking anyone to bypass those security checks. I am simply asking for a way to have my case reviewed by the appropriate team.

Could someone please explain how I can check whether my recovery request was received, report the account takeover to the security team, and find out whether anything can be done to prevent further misuse of my account?

I would be deeply grateful for any concrete guidance. I don't want to give up on an account that has been part of my life for so long.

Thank you for taking the time to read this.