I have signed for Business Premium but do not have access to onedrive and more....

Question

I have signed for Business Premium but do not have access to onedrive and more....

Thomas Christophersen 0

I have just renewed my account to Business Premiu. Mail works fine but I do not have access nor can I see my onedrive and the files in onedrive. It is not possible for me to open excel, word or PP. Any suggestions?

Lin v 1,465 Omdømmepoint Uafhængig rådgiver

2026-10-01T20:34:29.21+00:00

Hi Thomas,

Just checking in to see if you've reviewed the proposed answer. Any update would be appreciated.

1 svar

Dit svar

Lin v 1,465 Omdømmepoint Uafhængig rådgiver

2026-10-01T20:34:29.21+00:00

Hi Thomas,

Just checking in to see if you've reviewed the proposed answer. Any update would be appreciated.

Answer 1

Lin v 1,465 Uafhængig rådgiver

As your issue description is primarily written in English, I will provide my response in English for your convenience. Please feel free to let me know if you would prefer the information in another language.

Hi Thomas,

This may be happening for a few different reasons, such as the Business Premium license not being fully provisioned yet, certain services (like OneDrive or Microsoft 365 Apps) not being enabled for your account, or another account-specific issue affecting access to Microsoft 365 services.

To help narrow down the cause, you may try the following:

1/ Verify license assignment

If you have admin access, check whether your account has been assigned a Microsoft 365 Business Premium license.

Go to Microsoft 365 Admin Center > Users > Active Users > Select your account > Licenses and apps > then check whether the checkbox next to Microsoft 365 Business Premium is selected.

If you do not have admin access, please ask your IT administrator to verify this for you.

2/ Check license service settings

Review the license details and confirm that services such as Microsoft 365 Apps and OneDrive are enabled for your account by:

Go to Microsoft 365 Admin Center > Users > Active Users > Select your account > Licenses and apps > Apps.

3/ Check OneDrive access

If you're using OneDrive on your PC, check whether the OneDrive icon appears in the system tray (bottom-right corner of the screen). If it does, try unlinking the account and then signing in again. (OneDrive icon > Settings > Account > Unlink this PC)

Brugerens billede

Also, try accessing OneDrive on the web by opening any Microsoft 365 web app (for example, Outlook on the web), then select the App launcher (nine dots) and choose OneDrive. Check whether your files are visible there.

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4/ Check Office app activation

If you are not able to open the desktop versions of Word, Excel, or PowerPoint, please let me know the exact error message you see.

In the meantime, you can also try:

Open an Office app >Select your profile > Sign out
Sign back in with the account that has the Business Premium subscription

If the issue continues, try uninstalling Microsoft 365 and then reinstalling it from your My Account page > Apps and devices > Install Office.

Brugerens billede

I hope this information is helpful. Let me know if you have any questions.

Thomas Christophersen 0 Omdømmepoint

2026-09-30T18:49:46.1633333+00:00

Hi Lin. Thank you very much for your detailed reply with the one by one step solution to try. Unfortunately I am still not able to access my onedrive nor other apps. I did follow most of your steps and all clear for 1, 2 and 3. For 4 I have not been able to find where I can un-and reinstall my 365 biz premium. A next step solution is very welcome. Thank you.
Thomas Christophersen 0 Omdømmepoint

2026-09-30T18:54:55.68+00:00

Can it be the activation needs a "few days" to go through?
Lin v 1,465 Omdømmepoint Uafhængig rådgiver

2026-09-30T19:37:04.0066667+00:00
Hi Thomas,

Thank you for the update.

Since you've already confirmed that license assignment, license services, and the OneDrive checks all look correct, you should normally be able to download Microsoft 365 apps from the portal using the account that has the Business Premium license assigned.

If you haven't been able to access OneDrive on your PC yet, one thing you may want to check is whether OneDrive is prompting you to sign in with a different account

Click the OneDrive icon.

If you're prompted to sign in, make sure you sign in using the same account that you already verified has the Microsoft 365 Business Premium license assigned.

If another Microsoft account (such as a personal account) is currently connected, try signing out of it and signing in with the Business Premium account instead.

You could also try reinstalling the Office apps by:

In Windows, type Installed apps into the search bar and open it.

Look for Microsoft 365 Apps, or search for individual apps such as Word or Excel.

If found, select the three dots (...) and choose Uninstall.

After uninstalling, or if the apps are not listed there at all, go to My Account > Apps and devices > Install Office and install the apps from the portal.

If you're still unable to install or access the apps after that, then the issue may be related to the backend provisioning of the subscription. As a fellow community member, I don't have visibility into that side of the service, so you may need to contact Microsoft Support so they can investigate further and advise on the available next steps.

For guidance on how to request support, please refer to: Get support - Microsoft 365 admin.