OneDrive storage quota incorrect after activating Microsoft 365 Family

(Please note that this is Danish Q&A Forum, any threads should be posted in Danish. However, I will still provide an answer in English based on your initial response.)  

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

Hi, Berith Burkandt

From the screenshot, the subscription side looks correct, but OneDrive is still applying the free 5 GB quota to the account. Since both OneDrive web and the sync app show 5 GB, this is probably not a PC sync issue anymore, but a Microsoft account/subscription provisioning issue.

Here are some suggestions you can try:

First, do not delete files just to get under 5 GB, because the account should have 1 TB with Microsoft 365 Family. Go to the subscription owner’s Microsoft account page, open the Microsoft 365 Family subscription, turn recurring billing off, then turn it back on again. It is suggested that this can force Microsoft 365 Family benefits to be re-applied to the account, including the 1 TB OneDrive storage.

After that, open OneDrive in a private browser window and check Manage storage again. Also make sure the OneDrive account and the Microsoft 365 subscription account are exactly the same email address, not a work/school account or another personal Microsoft account.

If it still shows 5 GB after this, contact Microsoft support under Microsoft 365 and Office > Manage my subscription and ask them to “re-provision the OneDrive storage entitlement for the Microsoft account,” because the account portal shows 1 TB but OneDrive is enforcing 5 GB.

Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.   

Thank you for your patience in reading, I hope this information has been helpful to you. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment."    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.