Adgang til mail

Question

Adgang til mail

Mie Kruse 0

Jeg fik oprettet en mail der hedder ******@outlook.com, nu er vi blevet gift og jeg vil gerne begynde at bruge den. Men jeg kan ikke få adgang til den, da jeg ikke ikke har brugt den efter oprettelse.

Jeg har prøvet at lave en gendannelse med tilknytningsmails samt sendt hele formularen med at få den åbnet, men uden tilbagemelding.

Håber i kan hjælpe med at genaktivere den, og jeg kan få adgang til den.

Venlig Hilsen

Mie Kruse Nannestad

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2 svar

Dit svar

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please know when was the last time you were able to sign in to your @outlook.com account successfully?

According to the Microsoft account activity policy, if you haven't signed in to your account for more than 2 years, your account will be put into an inactive state and will be closed. You cannot even use the account recovery form to recover your account.

See 'Microsoft's Account Activity Policy' here-

Aktivitetspolitik for Microsoft-konto

So, during sign-in, if you receive an error message saying 'This account doesn't exist' or 'Username is incorrect', it appears that your account may have been deleted, and you cannot use the account recovery form to recover it.

If your email address is recognized, keep trying the account recovery form. If you haven't received any recovery emails from Microsoft to your alternate email address, make sure you check your junk or SPAM email folders or use another contact email address and submit the form.

Answer 2

Mie Kruse 0

Jeg fik mails til til den konto der skulle være gendannelses kontoen.

Jeg gjorde også alle foranstaltninger for at få den genaktiveret med uden held. Og den blev derfor sendt ind til godkendelse hos jer, hvor der stod det kunne tage op til en måned. Men har ikke hørt noget derefter, og der er gået over en måned nu.

Tak for at kigge ind i dette.

GsN5034 - IA 77,820 Omdømmepoint Uafhængig rådgiver

2026-05-28T01:45:11.14+00:00

Hi,

What is the exact error message you receive when you sign in with your Microsoft account (@outlook.com) address using the link here?

https://account.microsoft.com/

This will help us to know if your account is still active or not.

Also, if the account is new and you haven’t used it much for sending or receiving emails or for any other activities, getting verified through the Account Recovery form can be difficult. This is because it requires as much information as possible to prove that you are the owner of the account.