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So my girl friends pc gave her a black screen of death today while playing age of empires 2 and sometimes multitasking to desktop and webbrowser.
https://1drv.ms/u/c/69f1db6552ac8035/IQCbnUPkKkUQRqoH1QEsInxIAV-pCiHPwtd0C5PT0iAZdd4?e=8gpyNX
I copied the minidump file to my pc to make this post.
Can any of you see what caused it?
After the Bsod i decided to upgrade her graphic driver to the lastest she was using the driver before the latest before.
Her pc is :
Amd Ryzen 3600
Asrock B550m pro4
2x 16Gb Teamgroup Tforce Cl 22 Memory
Corsair HX1200i Powersupply - 1200 Watt - 140 mm - ATX 3.1 - 80 Plus Platinum certified Psu
Sapphire Nitro 7900 Xtx Rgb or Argb pin
1x Samsung 950 Pro 512Gb "Runs Windows""over 90% Duraable"
2x King sata 250 Gb Sdd
Old Samsung P2770FH Monitor 60 Hz "Gonna replace it soon"
So can anyone analyze the minidump file for me?
I did use Ddu and then installed the new graphic driver i always do that.
Thanks for the video ill watch that, i also thought it was the amd driver not sure tho.
The old one that only was like a 2 weeks old could have come with a either install fault or the driver has an issue.
But thanks if it dos it again ill post the minidump file here :)
Glad to help.
If you have any questions, don't hesitate to ask.
Hi. I'm David, and I'm happy to help you.
The minidump file mentions the AMD graphics driver as the cause of the crash. No other drivers are mentioned.
Updating the driver was a good move. However, if the crash happens again, I suggest performing a clean driver installation as instructed below.
Download the latest driver for your graphics card from the AMD website. Then, use the free DDU tool to remove the current driver. Then, install the latest driver using the installer you downloaded.
I suggest disconnecting from the internet during the entire procedure.
(Turn off Wi-Fi or disconnect the Ethernet cable.)
DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
AMD driver download: https://www.amd.com/en/support/download/drivers.html
(Run the downloaded file and follow the on-screen instructions to install the driver.)
See if the system will work stably after this.
If the crash occurs again after doing this, share the minidump it created.
If you need a tutorial for using DDU, I recommend the video below.
https://www.youtube.com/watch?v=bP-2B14Nckw
Feel free to ask any questions you may have.
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