Min outlook mail er blevet hacket

Question

Min outlook mail er blevet hacket

heine andersen 0

@MicrosoftHelps My Outlook personal account (live.[PII: Removed]) has been hacked. All incoming emails are being modified into sextortion messages

within seconds of arrival.

I have already: changed password, enabled 2FA, revoked all apps, removed app passwords, disabled IMAP/POP, signed out all sessions.

NOTHING has stopped it. The attacker is using a persistent Graph API token to modify emails server-side. This is only fixable from Microsoft's backend.

I cannot reach a human through support. I urgently need help — I cannot receive any legitimate emails. Please escalate. Case from [PII: Removed].

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Answer 1

Note: I’ve edited your post to remove any personal or organizational details—your privacy matters to me. This is a peer-to-peer community; while moderators can’t access internal systems or do backend analysis, I’ll guide you to the right resources and do my best to help.

This is Danish Q&A Forum, any threads should be posted in Danish. However, I will still provide an answer in English based on your initial response.

Dear Heine Andersen

Thank you for reaching out to the Microsoft Q&A forum. I understand you are having problem with a compromised Outlook.com personal account. Since you have tried all possible steps and nothing worked, the only way to secure and protect your account is to contact Support via:

Visit Contact - Microsoft Support
Type a brief description of your issue in the search box
Scroll down to the bottom > select Sign in to contact support
Log in to another available personal Microsoft account.
Under Products & Services, select "Other Products"; Under Categories, select "Manage account security", and click Confirm.
Click "Chat with a support agent in your web browser" (during business hours)

Once again thank you for your understanding, please kindly follow the steps above so that live agents can help you!