Antispoofing false positive

Question

Antispoofing false positive

Tina Andersen 0

My hotmail account is falsely flagged by anti spoofing i think.

Emails from my self always go to junk and cannot be released into the inbox.

I cannot mark them as "NOT JUNK" and outlook treats my own adress as an unsafe sender.

I have tried changing alias without luck.

My IP adress in not blocked.

I need my spamprofile/spoofing reset.

Help :)

0 kommentarer

7 svar

Dit svar

Answer 1

Tina Andersen 0

I cant upload a video of the failure. Point is, the search bar under help does not work and i dont get the option to contact support. I hoped you were support.

Chloe-L 13,690 Omdømmepoint Eksternt Microsoft-personale Redaktør

2026-04-05T00:23:11.0666667+00:00
Hi Tina Andersen

First of all, please accept my sincere apologies for the delayed response!

I am so sorry to hear that you couldn't upload the video and that the search bar under the Help menu is completely broken for you. Have you been able to connect with a live support agent since your last message?

If you haven't been able to reach them yet because the in-app help is failing, we can bypass the app entirely. Here are the alternative steps to reach a live chat agent directly through your web browser:

Go to the Microsoft Contact Us page.

Type in a brief description of your issue in the search box and click Get Help.

Scroll down and click on Contact Support at the bottom of the page.

From the drop-down menus, choose Other Products for the Product/Service, and choose Outlook for the Category.

Click Confirm, and you should see an option to Chat with a support agent in your web browser.

Please let me know if these suggestions match your intention. If not, please let me know so we can work further on this!
Tina Andersen 0 Omdømmepoint

2026-04-11T18:40:56.76+00:00

I cant use the help function. It does not load anything contact funktions when i follow your instructions in the help tab.

I NEED help.

I have now received another spam mail - looks like it is sent by my self, byt its not - in ny junk mail. I think that is the main problem. How can someone else send mail to me from my own email adress?? I NEED help urgently!
Tina Andersen 0 Omdømmepoint

2026-04-11T18:42:15.7766667+00:00

This is very concerning!!!!

I did not sent this mail to my self!!!! I looks like my own email adresse.

Help me!!!
Chloe-L 13,690 Omdømmepoint Eksternt Microsoft-personale Redaktør

2026-04-11T20:47:27.09+00:00
Hello Tina Andersen,

I’m so sorry the Help tab didn't quite get you through to a live agent as expected. If you’d still like to chat with someone directly, I’ve attached a few screenshots below to help guide you through the process step-by-step:

Go to the Microsoft Contact Us page. Type in a brief description of your issue in the search box and scroll to the bottom and click Sign in to contact Support

From the drop-down menus, choose as bellow

Click Confirm, and you should see an option to Chat with a support agent in your web browser.

As for that email you received—please try not to worry. It’s a common trick called "spoofing." Even though it looks like it was sent from your own address, it’s actually a visual mask used by scammers to try and feel more intimidating. They don’t actually have access to your account or your password.

Note: For your security and privacy, I have reviewed the email examples you provided and removed them from your public post.

Since the email went straight to your Junk folder, your account security is working as it should. You can safely delete the message and ignore any demands inside.

I hope this helps put your mind at ease. Please don't hesitate to reach out if you have more questions!

Answer 2

Tina Andersen 0

There is no hidden rule, just the one you suggested
There is no forwarding
I cant. That is why i am in problems. I have spent 100 hours on try to make my mail work. I am 1 seconds away from deleting my accounaccount and go to gmail because i cant get help. See my video when trying to use the help function.

0 kommentarer

Answer 3

Tina Andersen 0

Step 3)

here you see that it does not amke a difference if i send from mobileapp or pc browser. first they end up in the uwanted box and is quickly transfered Brugerens billede

to the junk box automatically.

0 kommentarer

Answer 4

Tina Andersen 0

Brugerens billede

Step 2)

Here you see, that i am not allowed to add my own email adress as a trusted sender.

0 kommentarer

Answer 5

Chloe-L 13,690 Eksternt Microsoft-personale Redaktør

Disclaimer: I noticed that you posted your question in the Denmark region in English. For your convenience, my response will be in English, but if you would prefer to use Danish, please let me know. Thank you for your understanding.

Hello Tina Andersen,

Thank you for posting to the Microsoft Q&A. I am very sorry to hear that your own account is flagging you as a security threat. I understand how frustrating it is when your own emails are locked in Junk and the "Not Junk" button is disabled.

Since your emails are being blocked and you cannot release them, I recommend you should log in to Outlook.com right now and create a specific "Inbox Rule" to force these messages to land in your Inbox. As a Microsoft Q&A forum Support agent, I cannot manually reset your "spam profile" or "spoofing score" on the server. Creating a bypass rule is the fastest way to stop the system from filtering your own mail.

Step 1: Create a "Force Inbox" Rule

Since the Junk filter is overriding the standard buttons, a rule allows you to "whitelist" yourself manually.

Log in to outlook.live.com on a computer.
Go to Settings (Gear Icon) > Mail > Rules.
Click Add new rule.
Name: "Allow Self-Emails".
Condition: Select "From" -> Type your own email address.
Action: Select "Move to" -> Inbox.
- Crucial: Check the box "Run rule now" to rescue the emails currently in Junk.
Click Save.

Step 2: Add to Safe Senders

After creating the rule, you should also try to explicitly add your domain to the Safe list.

Go to Settings > Mail > Junk email.
Under Safe senders and domains, click + Add.
Type your email address and press Enter.
Click Save.

Step 3: Check Your Sending Method

If this issue persists even after the rule, it is often caused by the way you are sending the email (e.g., using a phone app vs. the web).

Test: Send an email from the web browser (outlook.live.com) to yourself.
Result: If the web email works fine but phone emails go to Junk, the issue is likely the SMTP settings in your phone app. You would need to remove and re-add the account on your mobile device to refresh the authentication tokens.

I sincerely hope that creating the "Force Inbox" rule acts as the manual reset you need to stop these false flags. Please let me know if you need further assistance or if there are any other details I can clarify for you.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Chloe-L 13,690 Omdømmepoint Eksternt Microsoft-personale Redaktør

2026-02-09T23:09:57.0233333+00:00

Hello Tina Andersen,

Good day to you! I'm just checking in to see if the solution we provided has resolved your issue.

Please don't hesitate to reach out if you require any further assistance.

Warm regards,
Tina Andersen 0 Omdømmepoint

2026-02-10T10:54:53.2933333+00:00

Hi

Regarding step 1)

Does that move ALL my previous mails sent from me (which are finely stored in several inboxes to the inbox folder?

I wont risk having thousands of already sorted mails moved back to in my inbox. Just the newer mails, that ends up in junk - NOT going there.

step 2)

i am not allowed to add my own mails as a safe sender. I tried that many times. See picture

step 3)

it does not make a difference wheather i send from my mobileapp og computer browser. see picture.
Chloe-L 13,690 Omdømmepoint Eksternt Microsoft-personale Redaktør

2026-02-13T04:53:02.9333333+00:00
Hi Tina Andersen,

Thank you for getting back to me and for being cautious! I completely understand your concern—the thought of having thousands of carefully organized emails dumped back into your main Inbox is indeed a nightmare scenario.

To answer your question directly: No, this action will not mess up your existing folder structure.

Technically speaking, when you create a new Inbox Rule in Outlook or Exchange, it is designed to act as a "gatekeeper" for incoming traffic only. It sits on the server and waits for new message headers to arrive. It does not scan your historical database unless you explicitly force it to.

Crucial Step to Ensure Safety: When you are finishing the setup of your rule, you will see a checkbox option on the final screen that says:

[ ] Run this rule now on messages already in the current folder

As long as you leave this box UNCHECKED, your past emails are safe.

By leaving that box empty, the rule remains in a "listening" state. It will ignore everything currently in your folders and will only trigger when a new email arrives that matches your criteria (preventing it from going to Junk). Your thousands of sorted emails will stay exactly where they are.

Best regards,
Tina Andersen 0 Omdømmepoint

2026-02-16T09:59:12.5066667+00:00

How does that then secure my sent mails actually showing in the sent folder also?

My sent mails are also gone /spammed.
Tina Andersen 0 Omdømmepoint

2026-02-16T10:04:11.8633333+00:00

I did that.

But it still does not gives me clarification why outlook does not accept my own emails neither in the inbox, not in sent mails.

Why is it nessacary to makes rules for my mails to be accepted?

Something in wrong in teh "background".
Tina Andersen 0 Omdømmepoint

2026-02-16T10:04:38.8+00:00

I did that.

But it still does not gives me clarification why outlook does not accept my own emails neither in the inbox, not in sent mails.

Why is it nessacary to makes rules for my mails to be accepted?

Something in wrong in th "background".
Chloe-L 13,690 Omdømmepoint Eksternt Microsoft-personale Redaktør

2026-02-19T01:17:44.54+00:00
Hi Tina Andersen,

You bring up a completely valid point, you shouldn't need to create a rule just to receive your own emails. I understand exactly why this is frustrating. The rule I suggested was only meant to be a temporary band-aid so you could at least receive your emails while we look into the root cause.

Here is some clarification on why this is happening and why your Sent folder is also affected.

Why Outlook is Rejecting Your Emails

Microsoft’s automated security filters are designed to protect users from "spoofing." Spoofing happens when a spammer fakes an email address to make it look like you are emailing yourself.

Sometimes, because the server thinks the email is dangerous, it bypasses your Safe Senders list and forces the email into Junk.

Why Your Sent Emails are Missing

The Inbox rule unfortunately only controls incoming mail, which is why it hasn't fixed your Sent folder. If your sent emails are also going to Junk or disappearing entirely, it usually points to one of two things:

A Hidden Rule (Security Risk): Sometimes, if an account was briefly compromised, hackers create hidden rules to delete your sent mail or move it to Junk so you don't notice spam being sent from your account.

Device Syncing/SMTP Issues: If you are using an email app on your phone or a third-party program (like Apple Mail), the app might be failing to sync correctly with the Microsoft Exchange server, causing the Sent folder to misbehave.

Next Steps to Fix the Root Cause

Since I am a community forum agent, I do not have backend access to manually reset your server-side sender reputation or spam profile, but here is what we need to do next:

Check for Hidden Rules: Please go to Settings > Mail > Rules and look for any rules you did not create yourself (especially rules that move messages to Junk or delete them). If you see any, delete them and change your password.

Check Connected Accounts/Forwarding: Go to Settings > Mail > Forwarding to ensure your emails aren't being forwarded elsewhere without your knowledge.

Contact In-App Support: To get your spam profile investigated and reset on the backend server, you will need to reach out to the Outlook.com delivery team directly. You can do this by logging into Outlook.com, clicking the Help (?) icon at the top, searching for "Contact Support," and explaining that your account is blocked by the anti-spoofing filter.

Please let me know if you find any strange rules in your settings or if you need help contacting the support team!