365 installation virker ikke

Erik Møller Hansen 0 Omdømmepoint
2025-12-14T12:50:07.5366667+00:00

Jeg har installeret 365 men kan ikke få forbindelse med mine filer. Der kommer følgende fejlmelding

Translated Report (Full Report Below)

Process: Microsoft Word [9046]

Path: /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

Identifier: com.microsoft.Word

Version: 16.103.4 (16.103.25120717)

Code Type: ARM-64 (Native)

Parent Process: launchd [1]

User ID: 501

Date/Time: 2025-12-14 13:40:49.5892 +0100

OS Version: macOS 15.6.1 (24G90)

Report Version: 12

Anonymous UUID: D87DA572-351D-1EFD-1230-CCF260467856

Sleep/Wake UUID: 9F3F76BF-131A-41E6-9EC3-4C452EF0713B

Time Awake Since Boot: 4300 seconds

Time Since Wake: 1067 seconds

System Integrity Protection: enabled

Dyld Error Message:

1

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 4 Symbol missing

Symbol not found: _$s7CocoaUI18AnyViewObjCWrapperC4viewAC05SwiftB00cD0V_tcfc

Referenced from: <F964A69F-7F78-3A1D-AAAD-02693B6458FB> /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

Expected in: <3855D3A6-622C-3318-9174-B3727D47580A> /Applications/Microsoft Word.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI

(terminated at launch; ignore backtrace)

Thread 0 crashed with ARM Thread State (64-bit):

x0: 0x0000000000000006   x1: 0x0000000000000004   x2: 0x000000016dd0c450   x3: 0x00000000000000e8

x4: 0x000000016dd0c050   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000

x8: 0x0000000000000020   x9: 0x5939d6eb743b005a  x10: 0x0000000000043370  x11: 0xffffffffffff88f0

x12: 0x00000001f9105470 x13: 0x000000000001df90 x14: 0x0000000000000002 x15: 0x0000000000000039

x16: 0x0000000000000209 x17: 0xcadd00016dd0bd28 x18: 0x0000000000000000 x19: 0x0000000000000000

x20: 0x000000016dd0c050 x21: 0x00000000000000e8 x22: 0x000000016dd0c450 x23: 0x0000000000000004

x24: 0x0000000000000006 x25: 0x00000000000021b0 x26: 0x00000001f910dfb0 x27: 0x0000000000000000

x28: 0x000000016dd0ef30 fp: 0x000000016dd0c020 lr: 0x000000018b0cc688

sp: 0x000000016dd0bfe0   pc: 0x000000018b0ba660 cpsr: 0x80001000

far: 0x0000000000000000 esr: 0x56000080 Address size fault

Binary Images:

   0x1020f0000 -        0x10526bfff com.microsoft.Word (16.103.4) <f964a69f-7f78-3a1d-aaad-02693b6458fb> /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word

   0x18b044000 -        0x18b0df577 dyld (*) <3247e185-ced2-36ff-9e29-47a77c23e004> /usr/lib/dyld

           0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=669.1M resident=0K(0%) swapped_out_or_unallocated=669.1M(100%)

Writable regions: Total=10.1M written=353K(3%) resident=353K(3%) swapped_out=0K(0%) unallocated=9.8M(97%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

STACK GUARD 56.0M 1

Stack 8176K 1

VM_ALLOCATE 16K 1

VM_ALLOCATE (reserved) 976K 20 reserved VM address space (unallocated)

__DATA 2235K 3

__DATA_CONST 4670K 2

__DATA_DIRTY 7K 1

__LINKEDIT 619.0M 2

__TEXT 50.1M 2

__TPRO_CONST 128K 1

mapped file 185.9M 183

page table in kernel 353K 1

=========== ======= =======

TOTAL 927.1M 218

TOTAL, minus reserved VM space 926.2M 218

Full Report

{"app_name":"Microsoft Word","timestamp":"2025-12-14 13:40:49.00 +0100","app_version":"16.103.4","slice_uuid":"f964a69f-7f78-3a1d-aaad-02693b6458fb","build_version":"16.103.25120717","platform":1,"bundleID":"com.microsoft.Word","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.6.1 (24G90)","roots_installed":0,"name":"Microsoft Word","incident_id":"C15D0BB2-6E8F-4013-8CA2-A848F49DC48D"}

{

"uptime" : 4300,

"procRole" : "Background",

"version" : 2,

"userID" : 501,

"deployVersion" : 210,

"modelCode" : "MacBookAir10,1",

"coalitionID" : 1016,

"osVersion" : {

"train" : "macOS 15.6.1",

"build" : "24G90",

"releaseType" : "User"

},

"captureTime" : "2025-12-14 13:40:49.5892 +0100",

"codeSigningMonitor" : 1,

"incident" : "C15D0BB2-6E8F-4013-8CA2-A848F49DC48D",

"pid" : 9046,

"translated" : false,

"cpuType" : "ARM-64",

"roots_installed" : 0,

"bug_type" : "309",

"procLaunch" : "2025-12-14 13:40:43.7659 +0100",

"procStartAbsTime" : 103433149073,

"procExitAbsTime" : 103572868179,

"procName" : "Microsoft Word",

"procPath" : "/Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word",

"bundleInfo" : {"CFBundleShortVersionString":"16.103.4","CFBundleVersion":"16.103.25120717","CFBundleIdentifier":"com.microsoft.Word"},

"storeInfo" : {"deviceIdentifierForVendor":"D8E0924C-035B-5C92-9439-1FEB4C243AAB","thirdParty":true},

"parentProc" : "launchd",

"parentPid" : 1,

"coalitionName" : "com.microsoft.Word",

"crashReporterKey" : "D87DA572-351D-1EFD-1230-CCF260467856",

"appleIntelligenceStatus" : {"state":"unavailable","reasons":["selectedLanguageIneligible","selectedSiriLanguageIneligible"]},

"codeSigningID" : "com.microsoft.Word",

"codeSigningTeamID" : "UBF8T346G9",

"codeSigningFlags" : 570495745,

"codeSigningValidationCategory" : 6,

"codeSigningTrustLevel" : 4294967295,

"codeSigningAuxiliaryInfo" : 0,

"instructionByteStream" : {"beforePC":"eAAAALwAAAAoAQAAcAAAAAABAABoAAAAGAEAADgBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p/QMAkb0x/pe/AwCR/XvBqP8PX9bAA1/WEC2A0g=="},

"bootSessionUUID" : "1384639D-AF5D-42D3-A77C-3739EDAB374F",

"wakeTime" : 1067,

"fatalDyldError" : 1,

"sleepWakeUUID" : "9F3F76BF-131A-41E6-9EC3-4C452EF0713B",

"sip" : "enabled",

"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},

"termination" : {"code":4,"flags":518,"namespace":"DYLD","indicator":"Symbol missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Symbol not found: _$s7CocoaUI18AnyViewObjCWrapperC4viewAC05SwiftB00cD0V_tcfc","Referenced from: <F964A69F-7F78-3A1D-AAAD-02693B6458FB> /Applications/Microsoft Word.app/Contents/MacOS/Microsoft Word","Expected in: <3855D3A6-622C-3318-9174-B3727D47580A> /Applications/Microsoft Word.app/Contents/Frameworks/CocoaUI.framework/Versions/A/CocoaUI"]},

"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},

"faultingThread" : 0,

"threads" : [{"triggered":true,"id":125865,"threadState":{"x":[{"value":6},{"value":4},{"value":6137365584},{"value":232},{"value":6137364560},{"value":0},{"value":0},{"value":0},{"value":32},{"value":6429406249803776090},{"value":275312},{"value":18446744073709521136},{"value":8473564272,"symbolLocation":21376,"symbol":"lsl::sPoolBytes"},{"value":122768},{"value":2},{"value":57},{"value":521},{"value":14617839971651861800},{"value":0},{"value":0},{"value":6137364560},{"value":232},{"value":6137365584},{"value":4},{"value":6},{"value":8624},{"value":8473599920,"symbolLocation":57024,"symbol":"lsl::sPoolBytes"},{"value":0},{"value":6137376560}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6627837576},"cpsr":{"value":2147487744},"fp":{"value":6137364512},"sp":{"value":6137364448},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6627763808,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":484960,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":1},{"imageOffset":558728,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":1},{"imageOffset":558780,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":1},{"imageOffset":48188,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":312,"imageIndex":1},{"imageOffset":32984,"symbol":"dyld4::prepare(dyld4::APIs&, mach_o::Header const*)","symbolLocation":3820,"imageIndex":1},{"imageOffset":29144,"symbol":"dyld4::start(dyld4::KernelArgs*, void*, void*)::$_0::operator()() const","symbolLocation":236,"imageIndex":1},{"imageOffset":27468,"symbol":"start","symbolLocation":6000,"imageIndex":1}]}],

"usedImages" : [

{

"source" : "P",

"arch" : "arm64",

"base" : 4329504768,

"CFBundleShortVersionString" : "16.103.4",

"CFBundleIdentifier" : "com.microsoft.Word",

"size" : 51888128,

"uuid" : "f964a69f-7f78-3a1d-aaad-02693b6458fb",

"path" : "\/Applications\/Microsoft Word.app\/Contents\/MacOS\/Microsoft Word",

"name" : "Microsoft Word",

"CFBundleVersion" : "16.103.25120717"

},

{

"source" : "P",

"arch" : "arm64e",

"base" : 6627278848,

"size" : 636280,

"uuid" : "3247e185-ced2-36ff-9e29-47a77c23e004",

"path" : "\/usr\/lib\/dyld",

"name" : "dyld"

},

{

"size" : 0,

"source" : "A",

"base" : 0,

"uuid" : "00000000-0000-0000-0000-000000000000"

}

],

"sharedCache" : {

"base" : 6626443264,

"size" : 5040898048,

"uuid" : "4c1223e5-cace-3982-a003-6110a7a8a25c"

},

"vmSummary" : "ReadOnly portion of Libraries: Total=669.1M resident=0K(0%) swapped_out_or_unallocated=669.1M(100%)\nWritable regions: Total=10.1M written=353K(3%) resident=353K(3%) swapped_out=0K(0%) unallocated=9.8M(97%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 16K 1 \nVM_ALLOCATE (reserved) 976K 20 reserved VM address space (unallocated)\n__DATA 2235K 3 \n__DATA_CONST 4670K 2 \n__DATA_DIRTY 7K 1 \n__LINKEDIT 619.0M 2 \n__TEXT 50.1M 2 \n__TPRO_CONST 128K 1 \nmapped file 185.9M 183 \npage table in kernel 353K 1 \n=========== ======= ======= \nTOTAL 927.1M 218 \nTOTAL, minus reserved VM space 926.2M 218 \n",

"legacyInfo" : {

"threadTriggered" : {

}

},

"logWritingSignature" : "fe79b3f8675f30653f599eef7b8ad09e01c55d7b",

"trialInfo" : {

"rollouts" : [

{

  "rolloutId" : "670ea6eb7a111748a97092a4",

  "factorPackIds" : {

    "SIRI_TEXT_TO_SPEECH" : "68db21af3b3ace402427b77b"

  },

  "deploymentId" : 240000189

},

{

  "rolloutId" : "648cada15dbc71671bb3aa1b",

  "factorPackIds" : {

    "SIRI_EXPERIENCE_CAM" : "65a81173096f6a1f1ba46525"

  },

  "deploymentId" : 240000116

}

],

"experiments" : [

]

}

}

Model: MacBookAir10,1, BootROM 11881.140.96, proc 8:4:4 processors, 8 GB, SMC

Graphics: Apple M1, Apple M1, Built-In

Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOn, Online

Display: PHILIPS FTV, 2880 x 1800, MirrorOn, Online

Memory Module: LPDDR4, Micron

AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Dec 7 2024 04:41:25 version 18.90.5.0.7.8.177 FWID 01-02f4dc53

IO80211_driverkit-1485.7 "IO80211_driverkit-1485.7" Jul 15 2025 20:46:41

AirPort:

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB31Bus

USB Device: USB31Bus

USB Device: USB3.0 Hub

USB Device: USB 10/100/1000 LAN

USB Device: USB2.0 Hub

USB Device: USB2.0 HUB

USB Device: USB Storage

USB Device: USB2.0 Hub

USB Device: Expansion SW

USB Device: USB Receiver

USB Device: USB Receiver

USB Device: USB Billboard Device

Thunderbolt Bus: MacBook Air, Apple Inc.

Thunderbolt Bus: MacBook Air, Apple Inc.

Hvad skal jeg gøre

Microsoft 365 og Office | Installer, indløs, aktivér | Til hjemmet | MacOS
0 kommentarer

1 svar

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  1. Emmanuel Santana 40,205 Omdømmepoint Uafhængig rådgiver
    2025-12-14T13:30:35.9166667+00:00

    Hej. Fejlloggen viser en DYLD “symbol missing” fejl inde i CocoaUI.framework. Det sker kun, når Office-appens programfiler og deres interne frameworks ikke matcher. Kort sagt: Office blev kun delvist opdateret eller er blevet beskadiget.

    Prøv dette:

    1. Sørg for, at Word , Excel og Outlook er helt lukkede.
    2. Fjern de ødelagte Word- og Office-systemer:
      1. Åbn Finder → Programmer
      Flyt Microsoft Word.app til Papirkurven Hvis den findes, så flyt også mappen Microsoft Office til Papirkurven Dette tvinger macOS til at stoppe med at indlæse den forkerte CocoaUI.framework.
    3. I Finder, tryk Cmd + Shift + G, og indsæt derefter: 
         ~/Library/Containers/
      Slet disse mapper, hvis de findes:
      • com.microsoft.Word
      • com.microsoft.Office
      • com.microsoft.Office365ServiceV2
      Det fjerner cachede Swift/UI-komponenter, som får linker’en til at crashe.
    4. Genstart derefter computeren, og geninstaller Office på systemet.

    Giv besked, om dette løste problemet, eller hvis du har flere spørgsmål.

    Var dette svar nyttigt?

    0 kommentarer

Dit svar

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