Greetings!
This is Tin, I'm happy to assist you. Sorry to hear that you're experiencing audio issue. Let me help you with that.
May I know when the problem started? Have any changes been made?
Send the make and model of your device. (Press Windows key + R and type msinfo32 and press enter, search for system model)
What version of Windows are you running? (Press Windows key + R and type winver and press enter)
Check and follow the steps below:
- Run the Audio troubleshooter Click on the Start menu and type Troubleshoot and then press enter
Find the Audio
Playback option and then run it
Check if the problem persists.
- Check if your speaker was set as the default device.
To check, press Windows key + R and type mmsys.cpl then press enter
On the Playback tab, make sure the speaker is marked as the default device
You can also check it by clicking the speaker icon on the taskbar
Then click on the arrow option and choose your speaker
- Also make sure that it is not set to mute.
4.Update or Reinstall the Sound, video and game controllers
Please press the Windows key + X
Then click Device manager
Kindly expand the Sound, video and game controllers
Right click and choose "Update Driver"
Select "Search automatically for drivers"
If the issue persists Choose "Browse my computer for driver" instead
and click " Let me pick from a list of available drivers on my computer"
Choose the older version.
If it will still the same, please uninstall the driver and restart your device.
Once done, please restart your device. No worries as it will reinstall the drivers automatically after restart. Please check if the issue was fixed after the reboot.
Please let me know how it goes.
Thanks,
Tin