Login-problemer

Question

Login-problemer

Jesper Nørgaard Møller 0

Jeg får denne meddelelse:
Du har prøvet at logge på for mange gange med en forkert konto eller adgangskode.
Det er helt umuligt at komme i kontakt med MS - hvordan får man fat i en chat eller et menneske hos Microsoft?
Jeg harv forsøgt at skifte psw og fulgt vejledningen på supportsiderne. Det ender altid med, at jeg skal skifte psw, hvilket ikke hjælper.

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Answer 1

Jesper Nørgaard Møller 0

Hej Darhyl

Jeg forsøgte sidst for en uge siden, og jeg har prøvet med Inprivate-browser også, så tålmodigheden har været der.
Jeg har ikke forsøgt mig med en account recovery - hvordan gør jeg det, og hvor?

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Answer 2

Hey there! Nice to meet you!

Since you mentioned: "I have tried to switch psw and followed the instructions on the support pages. It always ends up with me having to change psw"

This is an indication that the account is temporarily blocked due to the system detecting unusual activity.

Please perform these steps to resolve this error:

Request an account recovery or reset the password using an InPrivate browser or Incognito, on different devices and network services.
If the issue persists, wait exactly 48 hours to reset the password, but please make sure not to attempt to sign in or reset the password within that timeframe, as this may reset the lock cooldown.

You may check this link regarding account blocks for reference: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl