Request for a refund

Dear Microsoft 365 Support Team,

I am writing to request the cancellation and refund of my Microsoft 365 subscription.

I initially signed up for a one-month trial, and on September 16th, as the trial period was coming to an end, I attempted to cancel my subscription. Unfortunately, the cancellation process was very complicated and confusing, and despite several attempts, I was unable to complete it.

As a result, I have now been charged approximately 800 DKK. I have a very tight budget, and this amount is significant for me. While I appreciate that Microsoft 365 is an excellent product, I simply do not need it at the moment.

I would therefore be extremely grateful if it were possible to cancel my subscription and issue a refund for the recent charge.

Thank you very much for your understanding and assistance.

Kind regards,

Marie Flethøj