OneDrive viser ikke tilkøbt af mere plads

Question

OneDrive viser ikke tilkøbt af mere plads

Jørgen Lodberg 20

Jeg har for nylig købt ekstra lagerplads til OneDrive, og har modtaget bekræftelse med ordrenummer købet fremgår også af min betalingshistorik, og er registreret som betalt med skattefaktura

Problemet er, at jeg ikke kan få adgang til min OneDrive-lagringsoversigt, og jeg kan heller ikke se nogen steder, at den ekstra plads er blevet registreret på min konto.
Når jeg går ind i OneDrive får jeg besked på at pladsen er opbrugt

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Answer 1

Når jeg kopierer denne link %localappdata%\Microsoft\OneDrive\onedrive.exe /reset og sætter den ind i ”kør” får jeg denne besked: Windows kan ikke finde _C:\Users\Lodberg\AppData\Lokal\Microsoft\OneDrive\onedrive.exe_ Jeg har åbnet skjulte filer og kan se at onedrive.exe ikke er der. Jeg håber du har et nyt svar til mig

Hi Carlo
When I copy this link %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and paste it into "run" I get this message: Windows cannot find *C:\Users\Lodberg\AppData\Local\Microsoft\OneDrive\onedrive.exe* I have opened hidden files and can see that onedrive.exe is not there. I hope you have a new answer for me
Regards
Jørgen

Answer 2

Hi Jorgen,

Thank you for posting in Microsoft Community. I'm really sorry to hear you're having trouble with your OneDrive after the purchased additional storage. That can be super frustrating, and I totally get how important this is for you.

It looks like you're not alone in this. A few users have run into similar issues. After you upgrade your OneDrive, it can take some time for the changes to show up. Microsoft says it usually takes about 24 to 48 hours for those changes to really reflect. If it hasn't been that long since your upgrade, it might be a good idea to just hang tight for a bit longer.

In the meantime, it might help to sign out of your Microsoft account on all your devices and then sign back in. That often gives your account a little refresh. If you’re using Windows, you can try resetting the OneDrive app. Just type this command in your run dialog: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset, And if you're on a Mac, reinstalling the app might do the trick.

If you’re still having issues after all that, it might be time to reach out to Microsoft Support. They could help refresh your account’s storage mapping directly.

Let me know how it goes. I will be more than happy to assist you.

Regards,
Carlo