Delayed response to my case

Question

Delayed response to my case

Kancelář klubovna 0

Hello,

I am waiting 2 weeks for response from Microsoft Data Protection Support.

Case ID: [Moderator note: Personally Identifiable Information removed]

I keep getting emails from 3 different support engineers asking for my phone and time availability. I answer them but still no one calls me. It has been 2 weeks already!!!

Phone support keeps hanging up on me (AI assistent) after I give detailed information about my case.

How I can escalete it?

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Answer 1

Hi @Kancelář klubovna,

I’m really sorry to hear about your experience.

Based on your case number, I’ve reached out to the relevant team to check on the current status and gather more context. I’ve just sent you a private message with the latest update and some next steps you can take to move things forward. To access it, please click on the notification or banner in the forum interface as shown in the image below:

Obrázek uživatele

Thank you again for your patience and for staying engaged throughout this process. Looking forward to your reply.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.