Microsoft 365 Business Standard subscription cancelled by mistake – request for reactivation

I noticed that you’re using English in your posts. although this is a Czech forum so I’ll continue in English so my answer is as clear and helpful as possible. If you’d prefer a reply in Czech, please let me know and I’ll be happy to switch.

Hi @Andrea Zittová

Regarding your issue, when a subscription is cancelled, it typically enters a disabled or soft-deleted state for a limited period. During this time, reactivation may still be possible. However, once the cancellation process progresses further (or if it has fully expired), self-service recovery options may no longer be available.

For more details, please refer to: Understand subscription lifecycle statuses

Here are a few steps you can try:

1. Check subscription status in Admin Center

• Go to Microsoft 365 Admin Center > Billing > Your products
• Look for the cancelled subscription and check if a “Reactivate” button is available
• If visible, select it to restore the subscription immediately

2. If Reactivate option is not available

• You will need to contact Microsoft Support for assistance
• Microsoft 365 Admin Center > Support > Help & Support.
• 

For more details, please refer to: Get support - Microsoft 365 admin

• Raise a ticket with the following details:
  • Subscription name (Microsoft 365 Business Standard)
  • Tenant/domain name
  • Confirmation that payment was already completed
  • Approximate date when cancellation occurred

Before submitting the ticket, make sure the Support Assistant is turned Off as several customers have reported that when the Support Assistant is enabled, the Contact Support option may not appear.

As shown in the screenshot, simply switch Support Assistant > Off, then enter your issue description. Once disabled, the Contact Support button should appear, allowing you to submit the ticket normally.

As forum moderator, I don’t have access to your subscription or billing systems and unable to verify or restore a cancelled subscription; the most effective next step is to contact Microsoft Support so they can review and reactivate it if eligible.

Hopefully it clears thing up and if you have any other questions or need further assistance, feel free to ask.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.