Problem with loggin into my account

Question

Problem with loggin into my account

Agáta Abrahamová 0

Hello my name is [Moderator Note: Personal Info Removed]. Ive recently come to an issue of not being able to log into my minecraft account. I have already tried to reach out for minecraft player support but they told me there is a probelm with my microsoft account and to try it here. I have bought this minecraft account with my dad during the years 2017-2021, ive had this account before the migration. I bought it together with my dad and ive been using it ever since under a nickname and my xbox acc that i have minecraft bought on (i dotn wanna share this info here since idk how safe of a platform this is). I sadly do not have the transaction ID since it has been this long ago. However ever since sunday im not able to log into this account. Ive lastly played on friday on 29th May. I turned on Lunar client yesterday and saw in the launcher that i need to reauthenticate my account which was weird since it never happend before. When i turned on the game it said just the same thing that i have to connect my account. Ive tried logging in multiple times, ive spent over 3 hours trying to get back into my account without any luck and i feel like coming to support is the last thing i can do. I have proof of me owning the account. Anytime i tried logging in, it has showed me a very weird looking email adress ive never seen or used before ending with "@xbox-live.online" and "@outlook.com". i think its possible someone mightve gotten into my account and changed the email, however i have 0 clue how to fix this since none of my passwords work. My official email is the one that i used during the migration, however im not sure about this and when i tried logging in the first time it showed me my old account just with that weird email and the other time i tried it showed me a completely new xbox account that ive never ever used before. When i tried to log in today it kept saying there is an error and that im unable to do so. Ive also showed my lunar client where you can see ive used this account before same with my minecraft launcher where my profile is also kept. Please i really want to get my account back since ive spent so much time and memories on it. I would really appreciate a reply. If you have any more questions please reply to this message and i will try to reply as quick as possible. Sincerely thank you, [Moderator Note: Personal Info Removed].

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Answer 1

Xavier-D 13,890 Externí zaměstnanci Microsoftu Moderátor

Disclaimer: Since you are using English for this post, I will respond in the language you are using. As this is the Czech forum, you are welcome to let me know if you need me to respond in Czech. I respond in the language you are comfortable with.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hello Agáta Abrahamová

Thank you for sharing those details about this issue your Microsoft account

Based on what you described, this looks more like a Microsoft account access or recovery issue than a Minecraft launcher issue. If the sign-in page is showing email addresses or verification options you do not recognize.

First check that you are signing in with the correct Microsoft account, and if everything looks correct but you still cannot access it, here are what you can try:

Use the Microsoft Sign-in Helper and enter the Microsoft account email you believe was linked to the migrated Minecraft account. This is the best starting point for sign-in problems.
If the account may have been changed or accessed by someone else, choose the recovery option for “I think someone else is using my Microsoft account” and complete the recovery form as fully as possible. Include as much account history as you remember.
Gather any details that may help confirm ownership, such as older passwords, possible older email addresses, the approximate time the account was created, and screenshots showing the account was previously signed in on your launcher. This can help with the recovery attempt.
If you can still access the account from any trusted device or session, review Recent activity, then update the password and security information right away.

Also check out this site for what to do if your account is hacked: https://support.microsoft.com/en-us/accounts-billing/manage/how-to-recover-a-hacked-or-compromised-microsoft-account

Feel free reply back to this post if you need further assistance, I'll be happy to help.

Xavier-D 13,890 Reputační body Externí zaměstnanci Microsoftu Moderátor

2026-06-04T00:20:20.1766667+00:00

Hi Agáta Abrahamová

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
Agáta Abrahamová 0 Reputační body

2026-06-04T18:20:49.08+00:00

Hello Xavier, thank you so much for giving me this advice! I have tried to do this recently but it hasnt helped me much. They sent me an email for recovery of my account however it keeps logging me into a wrong one. Im not exactly sure how to explain this but when I tried to log in the first time on my minecraft account, my whole email got changed to a new email adress that i do not recognise. It has ended with @outlook.com and @xbox-live.com which are completely unknown emails for me. I dont know if there is any option to resolve this. The method you sent did work indeed but it has worked on only the new account that created itself after this one got changed to @outlook and the xbox thing. Im not sure how to explain it but even on my micraft account it firstly kept sending me on these adresses making me unable to log in and then it switched to a new xbox account ive never used before and dont use minecraft on. do you think there is a way to fix this? In the files im also sending pics of what i mean by the emails.

Thank you [Moderator Note: Personal Info Removed]
Xavier-D 13,890 Reputační body Externí zaměstnanci Microsoftu Moderátor

2026-06-05T03:35:01.9133333+00:00
Hi Agáta Abrahamová

Thank you for the update and for sharing the screenshots.

From the screenshots, the sign-in window is asking to verify an email address ending in @xbox-live.online, while the account shown at the top appears as an @outlook.com address that you do not recognize.

Since those are not addresses you normally use, this may indicate that the Minecraft license is currently linked to a different Microsoft/Xbox account than the one you are signing into, or that the sign-in alias/security information on the original account may have changed.

I suggest contacting Microsoft Support for further assistance about this issue:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support

In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.

In this section, you will need to sign in to your Microsoft account.

Select "Microsoft 365 and Office" under Products & Services, select "Billing and Account profile questions" as the category, and click to confirm

You can select " Chat with a support agent in your web browser " to access the chat window.
Agáta Abrahamová 0 Reputační body

2026-06-08T15:18:12.02+00:00

Hey! I just wanted to give an update again. I wrote in the live chat and submitted another request, which i got replied to that my account wont be returned to me and i will have to rebuy. I have no trouble with this outcome as i was expecting it but do you think there is a way for me to at least get my things like minecraft capes transfered? I have pan, migrator and cherry blossom ones on the stolen accoutn and id be really glad to get it all back
Xavier-D 13,890 Reputační body Externí zaměstnanci Microsoftu Moderátor

2026-06-09T00:25:22.23+00:00

Hi Agáta Abrahamová

Thank you for the update.

I’m sorry the account could not be returned. Since this is now about Minecraft-specific items such as capes/cosmetics, the best next step is to contact Minecraft Support directly and ask whether they can review any possible options for the capes on the stolen account.

You can submit a request here: Minecraft Support request

In the request, include the names of the capes, screenshots showing the capes if available, the old Minecraft username/gamertag, and the previous support case number. Please only share those details through the private support form, not publicly.

I cannot promise that the capes can be transferred, but Minecraft Support would be the right team to confirm whether anything can still be done. I really hope they can review this for you.

Have a nice day