I'm running Teams on Microsoft Windows Server 2016 (remote VM for working). Past month I have issue to open links in chats/team channels. When I click on hyperlink, nothing happens. I've checked default browser is set to Chrome. I've tried to: restart Teams sign out&in to our corporate account clear cache of browser and teams change default browser restart whole computer reinstall application I've tried to do the steps both separately and all of them at once with the computer restart at the end. Nothing helped. I'll be greatful for any help. Thanks

Hi, holding CTRL while clicking on link does nothing. Still without any action. Interesting is same reaction is on my virtual windows server and company VDI on Citrix. But at home on personal macOS it is not. Seem like some behaviour dependant on windows/company network

For further isolation, can you please try to open those same links from the web app and see how it goes? https://teams.live.com

From web app the links work correctly and open in new tab

You mentioned that you cleared the Teams app. Can you please confirm if these are the steps that you followed when you cleared the cache? If not, kindly clear the cache using the steps below. Thank you. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit. Open the Run dialog box by pressing the Windows logo key +R. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK. Delete all files and folders in the %appdata%\Microsoft\Teams directory. Restart Teams.

Yes, I can confirm steps above. I dit it again to be safe. All data except folder meeting-addin (blocked by other unknown process) were removed. It did not helped

Link in Teams chats not opening browser

Anonymní

I'm running Teams on Microsoft Windows Server 2016 (remote VM for working). Past month I have issue to open links in chats/team channels. When I click on hyperlink, nothing happens.

I've checked default browser is set to Chrome.

I've tried to:

restart Teams
sign out&in to our corporate account
clear cache of browser and teams
change default browser
restart whole computer
reinstall application

I've tried to do the steps both separately and all of them at once with the computer restart at the end. Nothing helped.

I'll be greatful for any help.

Thanks

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Odpovědi: 12

Anonymní

2023-02-16T08:53:37+00:00

Hi, holding CTRL while clicking on link does nothing. Still without any action.

Interesting is same reaction is on my virtual windows server and company VDI on Citrix. But at home on personal macOS it is not. Seem like some behaviour dependant on windows/company network
Byla tato odpověď užitečná?

Počet komentářů: 0 Žádné komentáře
Alvaro A- 1,670 Reputační body Nezávislý poradce

2023-02-16T11:26:12+00:00

For further isolation, can you please try to open those same links from the web app and see how it goes? https://teams.live.com
Byla tato odpověď užitečná?

Počet komentářů: 0 Žádné komentáře
Anonymní

2023-02-16T12:12:36+00:00

From web app the links work correctly and open in new tab
Byla tato odpověď užitečná?

Počet komentářů: 0 Žádné komentáře
Alvaro A- 1,670 Reputační body Nezávislý poradce

2023-02-16T18:52:45+00:00

You mentioned that you cleared the Teams app. Can you please confirm if these are the steps that you followed when you cleared the cache? If not, kindly clear the cache using the steps below. Thank you.

If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.

Open the Run dialog box by pressing the Windows logo key +R.

In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

Delete all files and folders in the %appdata%\Microsoft\Teams directory.

Restart Teams.
Byla tato odpověď užitečná?

Počet komentářů: 0 Žádné komentáře
Anonymní

2023-02-20T10:45:21+00:00

Yes, I can confirm steps above. I dit it again to be safe. All data except folder meeting-addin (blocked by other unknown process) were removed. It did not helped
Byla tato odpověď užitečná?

Počet komentářů: 0 Žádné komentáře